Overnight Valet Attendant – The Gaylord Pacific Resort $17-$18/HR + Tips

Towne Park is a renowned hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests across various locations. With a strong commitment to delivering compassionate service, Towne Park strives to ease the anxiety of patients and their families, provide memorable experiences to guests in new cities, and foster a supportive work environment for team members. The company prides itself on its culture of making a positive impact through every interaction, whether by helping a guest, assisting a colleague, or enhancing the overall visitor experience. Towne Park’s employees are valued contributors to a greater mission, where daily opportunities abound to brighten someone’s day and create lasting smiles. Working for Towne Park means being part of a team where your efforts truly make a difference and where each smile reflects a meaningful impact.

The role of the Guest Service Associate at Towne Park is integral to upholding the company’s reputation for excellence in hospitality. This position is ideal for individuals who enjoy working in a dynamic environment focused on guest satisfaction and who take pride in delivering attentive, friendly, and efficient service. Guests experience the warmth and professionalism of the Guest Service Associate from the moment they arrive, as this team member greets each guest by name, provides knowledgeable assistance with parking and luggage, and ensures a safe and seamless vehicle retrieval process. The Guest Service Associate also supports guest needs beyond vehicle services by offering directions, information about local amenities, and shuttle services where applicable.

This position offers competitive hourly pay ranging from $17 to $18 per hour plus tips and includes a $2 shift differential for overnight hours. The work schedule covers all days Monday through Sunday, reflecting the needs of Towne Park’s continuous service environment. Employees in this role have access to a range of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a company 401k retirement savings plan, depending on job classification and hours worked. Seasonal and temporary employees are excluded from these benefit offerings.

Being a Guest Service Associate requires a blend of interpersonal skills, attentiveness, and operational knowledge, including vehicle handling and safety protocols. Towne Park emphasizes accommodating individuals with disabilities to successfully perform all essential job functions, ensuring inclusivity within its workforce.

In this role, the Guest Service Associate will consistently demonstrate professionalism through courteous greetings and effective communication, handle parking and vehicle retrieval with utmost care, assist guests with luggage and bell services, and provide valuable information about the facility and surrounding attractions. Managing operational procedures such as issuing and collecting claim checks and performing accurate ticket documentation are critical responsibilities that contribute to the smooth functioning of the valet system. Attention to detail and adherence to guidelines safeguard both guest property and company assets.

Candidates joining Towne Park as Guest Service Associates will find themselves in an environment that values safety, respect, and teamwork. The physical demands and working conditions dictate a readiness to work outdoors in various weather conditions and an ability to perform physically active tasks such as lifting and reaching. Those who excel in this role bring strong communication abilities, a customer-focused mindset, and a willingness to learn and adapt in a fast-paced hospitality setting.

Towne Park invites applicants who are committed to outstanding guest service and who want to join a company where their role has a meaningful impact every day. This position offers a fulfilling career path in hospitality services with opportunities to grow and contribute to a positive visitor experience. Join Towne Park and become part of a team dedicated to making smiles and creating lasting impressions through exceptional service.