Overnight Valet Attendant – The Clancy $19.18 - $21.71/HR + Tips

Towne Park is a reputable company specializing in parking and hospitality services, committed to delivering exceptional guest experiences. This company operates in the hospitality industry with a strong emphasis on customer service and professionalism. Towne Park offers a competitive and fair compensation package, with actual pay depending on the candidate's relevant skills, experience, education, training, and location. The hourly base pay for the Guest Service Associate position ranges from $19.18 to $19.50 per hour, with an additional $2.21 shift differential for overnight shifts. Employees are eligible for various benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in the company's 401k retirement savings plan, subject to eligibility based on job classification, length of employment, and hours worked.

The Guest Service Associate role at Towne Park is a vital position responsible for providing outstanding hospitality services to guests in an attentive, friendly, and efficient manner. This role involves parking and retrieving guest vehicles safely and promptly and assisting guests with luggage delivery and pickup during arrival and departure when applicable. Working the overnight shift from 11 pm to 7 am, the associate will maintain a professional demeanor while welcoming guests by using proper salutations, acknowledging them within five feet, and addressing guests by their last names to enhance the personalized service experience. Responsibilities also include explaining parking rates, issuing claim checks only upon receipt of vehicle keys, and ensuring all ticket information is accurately completed and maintained. The Guest Service Associate must also provide directional assistance, coordinate taxis and reservations, inform guests about hotel amenities and local attractions, and deliver messages and guest items as required.

This role demands a high level of customer service skills, attention to detail, and physical stamina as much of the work occurs outdoors and involves lifting heavy objects, climbing stairs, and handling vehicles with caution. The position requires the ability to operate vehicles safely, including manual transmissions and performing parallel parking, which is highly desirable. The associate will work under established departmental guidelines with routine duties supervised regularly, emphasizing the importance of accuracy and efficient operation to avoid errors that could disrupt service. With an authority level that involves operating within clear instructions and verified procedures, the candidate must demonstrate the ability to interact effectively with guests and team members, preserving Towne Park's reputation for excellence in guest services throughout their shift.