Overnight Valet Attendant - Luxury Hotel (SF Area) $21.50 - $23.50/HR + Tips
Job Overview
Compensation
Hourly
Range $21.50 - $23.50
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking management company known for providing innovative parking and transportation solutions across various locations. The company is committed to delivering exceptional guest service and ensuring safety and efficiency in all its operations. Towne Park prides itself on a work culture that values professionalism, respect, and teamwork, making it an excellent place for employees to grow and thrive within the hospitality and service industry. With locations nationwide, Towne Park offers competitive pay and opportunities for career advancement. The company maintains a strong focus on employee benefits and training to promote long-term employee satisfaction and customer excellence.
The Guest Service Associate role at Towne Park is vital in delivering a five-star hospitality experience to every guest. This position is primarily responsible for safely parking and retrieving guest vehicles, providing bell services such as luggage assistance, and delivering courteous and professional service throughout the guests' arrival and departure process. Working Monday through Sunday, with an hourly wage beginning at $21.50 plus tips and an overnight shift differential, the associate serves as the face of the company, greeting guests warmly, assisting with inquiries, and ensuring smooth and efficient parking operations. The role requires attention to detail, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Physical stamina and the ability to work outdoors in varying weather conditions are essential, as is maintaining safety protocols when operating vehicles.
This position also involves the careful handling and recording of all valet parking tickets, managing guest claims efficiently, and addressing guest questions about parking rates and retrieval policies. The Guest Service Associate must ensure all vehicles are parked securely and that the guest interactions reflect the company’s commitment to outstanding service quality. Employees in this role have access to important benefits including accident, critical illness, hospital indemnity insurance, telemedicine, and a 401(k) retirement savings plan, subject to eligibility. Reasonable accommodations are provided for individuals with disabilities, reflecting Towne Park's inclusive work environment.
This comprehensive role provides not only an opportunity to work with a respected brand in the parking and hospitality sector but also to directly impact the travel and hospitality experience of guests. With a focus on professional development, safety, and guest satisfaction, the Guest Service Associate role is an excellent fit for applicants who enjoy engaging customer service, teamwork, and a dynamic work setting. The company’s commitment to competitive, fair pay combined with flexibility and a supportive atmosphere makes Towne Park a desirable employer for those looking to build a career in guest services.
The Guest Service Associate role at Towne Park is vital in delivering a five-star hospitality experience to every guest. This position is primarily responsible for safely parking and retrieving guest vehicles, providing bell services such as luggage assistance, and delivering courteous and professional service throughout the guests' arrival and departure process. Working Monday through Sunday, with an hourly wage beginning at $21.50 plus tips and an overnight shift differential, the associate serves as the face of the company, greeting guests warmly, assisting with inquiries, and ensuring smooth and efficient parking operations. The role requires attention to detail, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Physical stamina and the ability to work outdoors in varying weather conditions are essential, as is maintaining safety protocols when operating vehicles.
This position also involves the careful handling and recording of all valet parking tickets, managing guest claims efficiently, and addressing guest questions about parking rates and retrieval policies. The Guest Service Associate must ensure all vehicles are parked securely and that the guest interactions reflect the company’s commitment to outstanding service quality. Employees in this role have access to important benefits including accident, critical illness, hospital indemnity insurance, telemedicine, and a 401(k) retirement savings plan, subject to eligibility. Reasonable accommodations are provided for individuals with disabilities, reflecting Towne Park's inclusive work environment.
This comprehensive role provides not only an opportunity to work with a respected brand in the parking and hospitality sector but also to directly impact the travel and hospitality experience of guests. With a focus on professional development, safety, and guest satisfaction, the Guest Service Associate role is an excellent fit for applicants who enjoy engaging customer service, teamwork, and a dynamic work setting. The company’s commitment to competitive, fair pay combined with flexibility and a supportive atmosphere makes Towne Park a desirable employer for those looking to build a career in guest services.
Job Requirements
- High school diploma or general education degree (GED)
- Valid driver’s license for the state of employment or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of customer and personal services principles and processes
- Ability to read and write standard English
- Ability to comprehend and write simple correspondence
- Strong interpersonal communication skills
- Basic math skills including money calculations
- Understanding of 24 hour and military time
- Capability to operate manual transmission vehicles
- Ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and perform basic money operations
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and amenities of the facility as well as main attractions in the area
- Deliver messages, items and guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys
- Collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt for all vehicles taken into the valet system
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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