Overnight Valet Attendant – Luxury Hotel (East Bay) $16.90 -$22.60/HR + Tips
Job Overview
Compensation
Hourly
Range $16.90 - $22.60
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a reputable hospitality services company dedicated to delivering exceptional customer experiences in various environments, including hospitals, commercial properties, and event venues. Established with a mission to create smiles and make a lasting positive impact on the lives of guests, patients, visitors, and employees, Towne Park emphasizes compassionate and attentive service daily. Known for its commitment to quality and professional standards, Towne Park offers both seasonal and permanent job opportunities, each designed to empower employees to contribute meaningfully to the community they serve. The company invests in its staff through competitive compensation packages and a comprehensive benefits program, reflecting its dedication to employee welfare and job satisfaction.
The Guest Service Associate position at Towne Park offers an engaging role for individuals interested in hospitality and customer service. This role is instrumental in creating a welcoming and efficient experience for guests, ensuring their parking and luggage needs are met with professionalism and care. The associate is responsible for parking and retrieving vehicles safely, assisting with luggage, and providing helpful directions and information about the facility and surrounding area. This overnight position pays between $16.90 and $22.60 per hour, with additional tips and a shift differential for overnight work, making it an attractive opportunity for those seeking flexible hours and rewarding hospitality work.
As a Guest Service Associate, you will become a vital part of the Towne Park team, contributing to the company’s mission to impact millions of guests positively. Your role will involve constant interaction with guests, maintaining a friendly and professional demeanor, and facilitating smooth operations related to vehicle management. You will also support guests by assisting with luggage, answering questions, and providing shuttle services when approved by the location. Towne Park values safety, courtesy, and efficiency, and these principles are central to the responsibilities you will undertake.
Towne Park prioritizes a workplace culture that celebrates diversity, inclusivity, and growth. Employees receive access to benefits such as accident insurance, critical illness coverage, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, subject to eligibility. While seasonal and temporary employees may not qualify for all benefits, the company aims to ensure that permanent associates have comprehensive support to maintain their health and financial wellbeing. Towne Park’s commitment to accommodating individuals with disabilities ensures that reasonable accommodations are made to help employees succeed in their roles.
This position requires physical stamina, including the ability to lift heavy items, stand or sit for long periods, and work outdoors in varying weather conditions. Candidates must have a valid driver’s license and demonstrate safe vehicle operation skills. Towne Park encourages those who enjoy working in active environments and providing exceptional guest services to apply. Joining Towne Park means joining a community where your efforts brighten days and create lasting smiles for every guest you serve.
The Guest Service Associate position at Towne Park offers an engaging role for individuals interested in hospitality and customer service. This role is instrumental in creating a welcoming and efficient experience for guests, ensuring their parking and luggage needs are met with professionalism and care. The associate is responsible for parking and retrieving vehicles safely, assisting with luggage, and providing helpful directions and information about the facility and surrounding area. This overnight position pays between $16.90 and $22.60 per hour, with additional tips and a shift differential for overnight work, making it an attractive opportunity for those seeking flexible hours and rewarding hospitality work.
As a Guest Service Associate, you will become a vital part of the Towne Park team, contributing to the company’s mission to impact millions of guests positively. Your role will involve constant interaction with guests, maintaining a friendly and professional demeanor, and facilitating smooth operations related to vehicle management. You will also support guests by assisting with luggage, answering questions, and providing shuttle services when approved by the location. Towne Park values safety, courtesy, and efficiency, and these principles are central to the responsibilities you will undertake.
Towne Park prioritizes a workplace culture that celebrates diversity, inclusivity, and growth. Employees receive access to benefits such as accident insurance, critical illness coverage, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, subject to eligibility. While seasonal and temporary employees may not qualify for all benefits, the company aims to ensure that permanent associates have comprehensive support to maintain their health and financial wellbeing. Towne Park’s commitment to accommodating individuals with disabilities ensures that reasonable accommodations are made to help employees succeed in their roles.
This position requires physical stamina, including the ability to lift heavy items, stand or sit for long periods, and work outdoors in varying weather conditions. Candidates must have a valid driver’s license and demonstrate safe vehicle operation skills. Towne Park encourages those who enjoy working in active environments and providing exceptional guest services to apply. Joining Towne Park means joining a community where your efforts brighten days and create lasting smiles for every guest you serve.
Job Requirements
- high school diploma or general education degree (GED)
- valid driver’s license
- one month related experience and/or training
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English
- ability to comprehend simple instructions
- ability to write simple correspondence
- ability to effectively present information
- basic math skills including addition, subtraction, multiplication, and division
- understanding of 24 hour and military time systems
- knowledge of parking rate procedures
- ability to safely operate vehicles
- physical ability to lift up to 100 pounds occasionally
- willingness to work overnight shifts
- ability to work outdoors in various weather conditions
Job Qualifications
- high school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- one (1) month related experience and/or training
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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