Overnight Valet Attendant - JW Marriott Anaheim Resort $21.13 - $22.13/HR + Tips

Towne Park is a distinguished hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests every day. With an emphasis on compassionate and attentive service, Towne Park ensures that each encounter is memorable, whether soothing the anxiety of a patient and their family, providing thoughtful assistance to visitors in a new city, or supporting colleagues within the organization. The company's commitment is evident in the smiles it inspires—an affirmation that the work matters deeply. By joining Towne Park, employees become part of a mission that transcends a typical job, offering opportunities to make a genuine difference and brighten the lives of others.

Towne Park offers competitive and fair compensation reflective of job-related skills, experience, education, and the geographic location of the position. For this role, the hourly base pay is $21.13 plus tips, with an additional $1 shift differential for overnight shifts. The work schedule for this position is overnight, a detail that fits the dynamics of the hospitality industry’s need for attentive service around the clock. Employees in eligible classifications may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, with benefits subject to change based on job classification and tenure. Seasonal and temporary employees are not eligible for these benefits.

The role of Guest Service Associate at Towne Park is vital in delivering exceptional hospitality services that reflect the company’s core values. This position involves providing top-notch service to guests in a friendly, efficient, and professional manner. The primary responsibilities include parking and retrieving guest vehicles safely and promptly, assisting with luggage handling during guest arrival and departure, and ensuring a welcoming environment through engaging customer interactions.

Guest Service Associates maintain a warm and professional demeanor, greeting guests upon arrival, utilizing proper etiquette and communication skills, and ensuring a seamless parking and retrieval process. They handle various tasks such as assisting guests with directions, providing information about local amenities, making reservations, and facilitating transportation and shuttle services when applicable. Additionally, the role requires accurate management of parking tickets, claim checks, vehicle keys, and payment collection, necessitating strong attention to detail and adherence to established procedures.

Physically, the position demands that the associate be capable of performing tasks that involve walking, standing, running, bending, lifting up to 100 pounds occasionally, and working outdoors in all weather conditions for extended periods. The ability to operate manual transmission vehicles and perform parallel parking is highly desirable. Safety and customer satisfaction are paramount, and the role includes responsibilities that require clear judgment and adherence to departmental guidelines.

Towne Park values diversity, inclusion, and the empowerment of its associates, offering an environment where employees can thrive personally and professionally while making meaningful contributions each day. If you are passionate about hospitality, enjoy a dynamic and interactive work environment, and want to be part of a company committed to positive impacts, Towne Park's Guest Service Associate position offers the perfect opportunity to grow your career and create smiles daily.