Overnight Valet Attendant – JW Marriott Anaheim Resort $21.13 - $22.13/HR + Tips

Towne Park is a leading hospitality services company dedicated to creating memorable and positive experiences for guests, patients, visitors, and clients through exceptional service. With a strong commitment to hospitality, Towne Park prides itself on delivering smiles and making a meaningful impact in the lives of millions of people they serve annually. Whether it is easing the anxiety of a hospital patient and their family, welcoming guests to unfamiliar cities, or fostering a supportive team environment, Towne Park is driven by the philosophy that each interaction is an opportunity to make a difference and enhance someone's day. The company fosters a workplace culture where team members are motivated to create happiness through attentive and compassionate service, both to customers and their fellow colleagues. Working at Towne Park means contributing to an environment where your efforts lead to tangible positive outcomes, reinforcing why the company deeply values customer and employee satisfaction alike.

The Guest Service Associate position at Towne Park is a vital role centered on providing excellent hospitality services to guests with friendliness, attentiveness, and professionalism. This position is based primarily in an overnight work schedule and offers an hourly wage starting at $21.13 per hour, plus tips, with an additional $1 shift differential for overnight hours. The Guest Service Associate is responsible for parking and retrieving guest vehicles safely and efficiently while assisting guests with their luggage during arrival and departure. Along with vehicle services, associates manage guest communications, provide directions, facilitate reservations and taxi arrangements, and help with overall guest inquiries and needs to enhance their experience at the facility. The role requires maintaining a pleasant demeanor with guests and coworkers alike, using guests' names in interactions to foster a personalized connection.

In addition to guest interaction duties, the associate is responsible for handling parking logistics including issuing claim checks, collecting payments, ensuring vehicle safety, and accurately completing all ticketing and key tracking paperwork. This role demands attentiveness to detail, efficiency in vehicle handling including the ability to operate manual transmissions, and a thorough knowledge of parking procedures and rates. Physical demands include standing for extended periods, walking, lifting moderate weights, and working outdoors in various weather conditions, reflecting the hands-on and active nature of the job. Towne Park provides benefits for eligible employees, including options for accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and access to a 401k retirement savings plan, demonstrating the company’s commitment to supporting their team members beyond the workplace. This role offers a meaningful opportunity for individuals interested in a service-oriented career where they can directly influence guest satisfaction and contribute to a thriving hospitality environment.