Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $17.35 - $25.00
Work Schedule
Fixed Shifts
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a prominent provider of parking and hospitality services, renowned for its commitment to delivering exceptional customer experiences in various hospitality settings. Specializing in valet parking, bell services, and guest assistance, Towne Park operates in partnership with hotels, event venues, airports, and commercial properties to ensure seamless and efficient parking solutions. The company values professionalism, safety, and customer satisfaction, cultivating a work environment that emphasizes reliability, courtesy, and attentive service to every guest. Towne Park is dedicated to fostering a dynamic and inclusive workplace, offering competitive compensation and comprehensive benefits to its employees. This holistic approach makes Towne Park a distinguished employer in the hospitality and parking services industry.
The Guest Service Associate role at Towne Park is a vital position focused on creating a welcoming and efficient guest experience through attentive hospitality services. This position operates primarily on an overnight schedule from 11 PM to 7 AM, Wednesday through Saturday, ensuring guests receive prompt and courteous service during late-night hours. Compensation for this position includes an hourly base pay starting at $17.35, supplemented by an additional $4 to $8 per hour in tips, reflecting the company's commitment to rewarding quality service.
As a Guest Service Associate, the individual will be responsible for a range of tasks including parking and retrieving vehicles with utmost care, assisting guests with their luggage, and maintaining a friendly, professional demeanor throughout all interactions. The role demands attention to detail and a strong focus on safety precautions while handling vehicles and engaging with guests. Additionally, the associate will support guests by providing directions, handling inquiries, facilitating transportation options such as taxis or shuttles, and communicating parking policies clearly. This position requires a good understanding of customer service principles and the ability to handle multiple functions to ensure a smooth parking operation.
Towne Park also offers an array of employee benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and eligibility to enroll in a 401k retirement savings plan, subject to job classification and employment duration. These benefits, alongside a supportive work environment, strive to enhance employee well-being and job satisfaction. The role may involve physical challenges such as lifting heavy objects, working in varying weather conditions, and performing tasks that require mobility and stamina. Therefore, the company emphasizes safety, training, and reasonable accommodations for individuals with disabilities.
By joining Towne Park as a Guest Service Associate, individuals become part of a customer-focused team where dedication, efficiency, and hospitality drive success. The position offers not only competitive pay and tips but also the opportunity to contribute to a premier parking and guest services operation with a strong reputation for excellence within the hospitality industry. This role is suited for proactive candidates who thrive in dynamic environments and who possess strong interpersonal skills, attentiveness, and a commitment to delivering outstanding service to every guest.
The Guest Service Associate role at Towne Park is a vital position focused on creating a welcoming and efficient guest experience through attentive hospitality services. This position operates primarily on an overnight schedule from 11 PM to 7 AM, Wednesday through Saturday, ensuring guests receive prompt and courteous service during late-night hours. Compensation for this position includes an hourly base pay starting at $17.35, supplemented by an additional $4 to $8 per hour in tips, reflecting the company's commitment to rewarding quality service.
As a Guest Service Associate, the individual will be responsible for a range of tasks including parking and retrieving vehicles with utmost care, assisting guests with their luggage, and maintaining a friendly, professional demeanor throughout all interactions. The role demands attention to detail and a strong focus on safety precautions while handling vehicles and engaging with guests. Additionally, the associate will support guests by providing directions, handling inquiries, facilitating transportation options such as taxis or shuttles, and communicating parking policies clearly. This position requires a good understanding of customer service principles and the ability to handle multiple functions to ensure a smooth parking operation.
Towne Park also offers an array of employee benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and eligibility to enroll in a 401k retirement savings plan, subject to job classification and employment duration. These benefits, alongside a supportive work environment, strive to enhance employee well-being and job satisfaction. The role may involve physical challenges such as lifting heavy objects, working in varying weather conditions, and performing tasks that require mobility and stamina. Therefore, the company emphasizes safety, training, and reasonable accommodations for individuals with disabilities.
By joining Towne Park as a Guest Service Associate, individuals become part of a customer-focused team where dedication, efficiency, and hospitality drive success. The position offers not only competitive pay and tips but also the opportunity to contribute to a premier parking and guest services operation with a strong reputation for excellence within the hospitality industry. This role is suited for proactive candidates who thrive in dynamic environments and who possess strong interpersonal skills, attentiveness, and a commitment to delivering outstanding service to every guest.
Job Requirements
- High school diploma or general education degree (GED)
- Valid driver’s license for the state or commutable distance
- One (1) month related experience and/or training
- Ability to read and write standard English
- Ability to perform basic arithmetic operations
- Ability to understand 24 hour and military time systems
- Ability to operate manual transmission
- Physical ability to lift up to 100 pounds occasionally
- Willingness to work overnight shifts Wednesday through Saturday
- Ability to work outdoors in varying weather conditions
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training
- OR equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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