Overnight Valet Attendant( Four Seasons)

Philadelphia, PA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $15.00

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

telemedicine

401k retirement savings plan

Job Description

Towne Park is a distinguished hospitality services company dedicated to delivering exceptional experiences and creating smiles for millions of patients, visitors, and guests. With a strong commitment to compassionate service and memorable guest interactions, Towne Park provides its employees with opportunities to make a meaningful impact every day. Employees at Towne Park engage in roles that go beyond routine duties, focusing on enhancing the comfort and satisfaction of those they serve. The company emphasizes professionalism, friendliness, and attentiveness as core values that drive its mission to improve guest experiences across various locations. Towne Park operates in a dynamic environment where every team member’s contribution directly influences the company’s ability to foster positive relationships and deliver outstanding hospitality services.

The position of Guest Service Associate at Towne Park is designed for individuals who are passionate about hospitality and customer service. This role involves attending to guests in a friendly and efficient manner and providing vital services such as parking and retrieving vehicles, assisting with luggage, and offering directions or assistance with guest inquiries. It requires a balance of interpersonal skills and practical abilities to ensure smooth and safe vehicle handling, effective communication, and the delivery of high-quality service. Working overnight hours, the Guest Service Associate plays a crucial role in maintaining a professional and welcoming atmosphere during less traditional business hours.

The compensation for this role is competitive, starting at $15 per hour plus tips, making it a rewarding opportunity for those looking to grow in the hospitality industry while earning a stable income. Towne Park also offers a range of benefits for eligible employees, including access to accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in the company’s 401k retirement savings plan. These benefits reflect the company’s commitment to supporting its workforce’s health, financial security, and overall well-being.

In terms of duties, the Guest Service Associate is responsible for maintaining a pleasant and professional demeanor, greeting guests, parking and retrieving vehicles safely, assisting with bell services, and managing guest luggage. Additionally, this role includes providing information about local attractions, facilities, and services, managing parking rates and retrieval procedures, and ensuring accuracy in ticketing and financial transactions. The physical demands involve working outdoors, sometimes in extreme weather conditions, and occasionally lifting heavy items. Towne Park prioritizes reasonable accommodations to support employees with disabilities in performing their essential functions.

Overall, Towne Park offers a fulfilling career opportunity for individuals dedicated to hospitality and customer service. The Guest Service Associate role is ideal for those who enjoy interacting with people, thrive in a fast-paced environment, and desire a job that makes a tangible difference in the guest experience. This position not only provides competitive pay and benefits but also a workplace culture centered on kindness, respect, and the joy of making others smile.

Job Requirements

high school diploma or general education degree (GED)
valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work as applicable
one month related experience and/or training or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Qualifications

high school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work as applicable
one month related experience and/or training or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed