Overnight Valet Attendant - $14/HR + Tips - Renaissance Atlanta Airport Gateway

Towne Park is a leading provider of parking management services, known for delivering exceptional hospitality and convenience to guests and clients across multiple locations. As a customer-centric company, Towne Park emphasizes professionalism, friendliness, and efficiency in all aspects of its operations. The company employs a dedicated team focused on ensuring a seamless guest experience from arrival to departure, with an emphasis on safety, courtesy, and personalized service. Towne Park operates in the parking and valet service industry, serving a variety of venues such as hotels, airports, medical facilities, and event centers. The company is committed to fostering a workplace culture that values respect, teamwork, and continuous improvement, offering competitive compensation and benefits to attract and retain high-quality employees.

The Guest Service Associate position at Towne Park plays a vital role in maintaining the company’s reputation for superior guest service. This role is primarily responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The Guest Service Associate will be tasked with the safe parking and retrieval of guest vehicles, ensuring a prompt yet cautious approach that prioritizes vehicle security and guest satisfaction. Additionally, the associate assists guests with their luggage, including delivery and pickup services during arrival and departure when applicable. This position requires strong interpersonal skills, a professional demeanor, and the ability to manage multiple tasks efficiently in a fast-paced environment.

The role entails a variety of duties designed to enhance guest experience, such as greeting guests warmly within five feet of their arrival, using their last names to personalize interactions, and maintaining a pleasant and professional attitude at all times. The associate provides information about amenities, local attractions, and assists with directions, reservations, and transportation arrangements. They are responsible for explaining parking rates and retrieval procedures clearly, managing claim checks and vehicle keys with accuracy, and ensuring all ticket information is meticulously recorded. Towne Park offers this position as an overnight shift role with an hourly base pay of $14 plus tips. Employees in this position are eligible to enroll in a comprehensive benefits package including various insurance options and a 401k retirement savings plan, supporting their financial and health well-being.

Physical stamina and the ability to perform tasks such as lifting luggage and exerting force up to 100 pounds are important for this role. Since much of the work occurs outdoors, the associate must be prepared to handle different weather conditions, including extreme heat and cold. Towne Park supports employees by providing reasonable accommodations for individuals with disabilities to perform essential functions. This position also requires the flexibility to travel occasionally, up to 5 percent of the time. Overall, the Guest Service Associate is essential to Towne Park’s mission of delivering a welcoming, efficient, and secure parking service experience to every guest.