Overnight Valet Attendant ($12.50/hr + tips) - Marriott Baltimore

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $12.50

Work Schedule

Night Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a respected company specializing in comprehensive parking management solutions, known for delivering exceptional parking experiences across various markets. The company prides itself on customer service excellence, innovative solutions, and operational efficiency, establishing itself as a trusted partner for numerous businesses and venues. Towne Park focuses on providing safe, reliable, and customer-centric parking services with an emphasis on professionalism and quality. The organization is committed to creating a positive work environment that encourages growth, teamwork, and employee satisfaction, offering competitive compensation and benefits to its workforce.

The Guest Service Associate role at Towne Park is an essential position designed to elevate guest experiences through attentive, friendly, and efficient hospitality services. This position is primarily focused on the overnight shifts, providing critical support during these hours to ensure seamless parking and vehicle retrieval operations. With an hourly base pay starting at $12.50 plus tips, this job offers an opportunity for individuals who enjoy dynamic interactions with guests and value working in a structured environment that emphasizes safety and customer care.

In this role, the Guest Service Associate is responsible for parking and retrieving guest vehicles carefully and promptly, assisting guests with luggage services, including delivery and pickup when applicable, and maintaining a courteous and professional demeanor at all times. The associate is expected to greet guests warmly, assist with inquiries regarding directions, reservations, transportation, and offer insightful information about the property’s amenities and local attractions. The associate also handles essential operational tasks such as issuing claim checks, collecting fees, maintaining accurate ticket and key information, and ensuring all procedures align with company standards. The job involves physical activity and the ability to work under various weather conditions as a significant portion of the role takes place outdoors.

Towne Park provides its employees with access to various benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, subject to eligibility and employment classification. These benefit offerings reflect the company's commitment to supporting employee well-being and long-term financial security. However, it is important to note that seasonal and temporary positions are not eligible for these benefits.

Overall, the Guest Service Associate is a vital member of the Towne Park team, contributing to a positive guest experience by delivering top-notch service, ensuring operational excellence in parking management, and upholding Towne Park’s reputation for quality. The role offers hands-on experience in hospitality and customer service within a practical, fast-paced environment, ideal for individuals who thrive in roles that require interpersonal skills, attention to detail, and a proactive approach to problem-solving.

Job Requirements

High school diploma or GED
Valid driver's license for the state you are applying to work or within a commutable distance
One month related experience or training or equivalent combination of education and experience
Ability to read, write, and comprehend standard English
Ability to perform basic math operations including addition, subtraction, multiplication and division
Ability to understand and apply 24 hour and military time systems
Physical ability to exert up to 100 pounds of force occasionally and work outdoors in various weather conditions
Willingness to work overnight shifts

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver's license for the state you are applying to work or within a commutable distance from the state you are applying to work
One (1) month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Duties

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledges and greets guests within five feet with a professional and friendly demeanor
Uses guest last names during interactions
Uses salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Posts up in designated areas when not completing tasks
Parks and retrieves vehicles while driving slowly and cautiously
Assists guests with bell services and luggage storage as needed
Opens all vehicle and hotel doors for guests
Assists guests with directions, taxis, reservations and other inquiries
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Delivers messages, items and/or guest amenities as requested
Shuttles guests to appropriate places that are approved by the location
Explains parking rates and retrieval procedures to guests upon arrival
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Consistently completes location on all key tags after parking vehicle
Calculates and collects revenue for vehicles when needed