Overnight valet Attendant - Crowne Plaza Union Station Indianapolis

Towne Park is a leading parking management and hospitality services company known for providing premier parking solutions across various locations, including hotels, airports, hospitals, and entertainment venues. With a strong commitment to offering competitive and fair compensation, Towne Park fosters a work environment centered around exceptional customer service, safety, and professionalism. The company prides itself on its dedication to supporting its employees with benefits that contribute to well-being and long-term financial security, including accident, critical illness, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan. Towne Park is dedicated to creating an inclusive workplace where employees feel valued and respected, and it offers opportunities for growth and development within the organization. The company operates with high standards of hospitality, ensuring that every guest experience is pleasant and memorable through attentive and friendly service.

The role of Guest Service Associate at Towne Park is designed for individuals who excel in delivering exceptional hospitality services with friendliness, attentiveness, and efficiency. This position primarily involves parking and retrieving guest vehicles safely and promptly while assisting guests with luggage and other services during their arrival and departure. Scheduled for the overnight shift from 11 PM to 7 AM, this role offers an hourly base pay ranging from $9 to $10, with additional shift differentials and tips ranging from $5 to $10 per hour, making it a financially rewarding opportunity. The Guest Service Associate plays a critical role in creating a positive first and last impression for guests by maintaining a pleasant and professional demeanor and providing clear communication regarding parking procedures and amenities.

In this role, associates greet guests warmly within five feet, using professional language and personalized interactions such as using guests' last names. They assist in vehicle handling, ensuring safe driving and careful parking while delivering excellent bell service, including luggage handling and storage. The associate also supports guests with inquiries about directions, taxis, reservations, and facility amenities, acting as a knowledgeable resource to enhance the guest experience.

Towne Park emphasizes accuracy and organization in all operational procedures; thus, the Guest Service Associate is responsible for maintaining detailed and accurate ticket information, including key tags, guest folios, and damage surveys. This role requires careful handling of claim checks and the collection of revenue as needed. Physical demands include the ability to lift heavy objects, operate manual transmissions, and endure working outdoors in varying weather conditions. The position demands a valid driver’s license and at least one month of related experience or equivalent education and training.

Overall, this opportunity is suited for individuals who are customer-focused, attentive to detail, physically capable, and eager to provide outstanding service in a dynamic and supportive work environment. It offers a competitive compensation package, a comprehensive benefits program, and a chance to be part of a reputable and growing company dedicated to excellence in hospitality and parking management.