Overnight Valet Attendant

Embassy Suites by Hilton Buffalo is an upscale hospitality establishment located in the iconic Avant building in Downtown Buffalo. This beautiful hotel boasts 182 all-suite rooms and offers its guests an eco-friendly, comfortable, and luxurious stay alongside breathtaking views stretching from Niagara Falls to the Southern Tier hills. Positioned in the heart of the city amid financial, government, and entertainment districts, Embassy Suites by Hilton Buffalo combines exceptional amenities with a convenient and remarkable location for both business and leisure travelers. The Avant building itself is a mixed-use complex, incorporating upscale residences, Class A office space, and fine dining from local restaurants, making the atmosphere both vibrant and dynamic.

The hotel prides itself on fostering a supportive work environment where associates prioritize exceptional guest service, teamwork, honesty, and mutual respect. Employees enjoy a workplace culture centered on high standards and hospitality excellence, reflecting the company’s commitment to making a positive difference in the lives of guests and staff alike. The hotel offers competitive salaries and benefits, including training and career advancement opportunities, employee discounts, and rewards, all within a fun and supportive atmosphere.

The Overnight Valet Attendant position at Embassy Suites by Hilton Buffalo provides a rewarding opportunity for individuals passionate about automobiles and delivering outstanding customer service. This part-time role primarily entails safely moving and parking guest vehicles in the hotel’s parking structure, requiring adherence to stringent safety practices and efficient handling of all valet-related operations. Working overnight hours from 10:00 pm to 7:00 am, this position demands weekend and holiday availability, emphasizing the necessity for flexibility in scheduling to align with hotel business needs.

As an Overnight Valet Attendant, you will be the first and last point of contact for many guests arriving and departing the hotel, representing the brand with professionalism and courtesy at all times. The role includes responsibilities such as promptly answering valet phone calls, issuing vehicle claim checks with accurate documentation, coordinating closely with front-of-house personnel to ensure smooth luggage handling, and maintaining cleanliness in the parking and lobby areas. Additionally, you will provide general guest services by assisting with inquiries about the hotel and surrounding attractions, supporting the check-in and check-out processes, and promoting a hospitable service atmosphere.

The position requires not only great driving skills but also a strong customer service orientation, the ability to resolve problems with poise, and physical stamina to handle tasks such as lifting and carrying luggage or moving bags using wheeled assistance. Proficiency in operating both automatic and manual transmission vehicles is necessary, alongside excellent communication skills and the ability to use hotel computer software to log vehicle and guest information. Moreover, adherence to safety protocols, including PPE use and emergency response, is essential to maintain a secure working environment.

Embassy Suites by Hilton Buffalo encourages career-minded individuals who embrace the hospitality culture and seek growth opportunities within the industry to apply for this role. This is a unique chance to join a landmark hotel known for upscale amenities and a commitment to excellent guest experiences while working a flexible overnight schedule in a supportive and engaging team environment. If you are eager to contribute to memorable guest stays and take pride in your work, the Overnight Valet Attendant role at Embassy Suites Buffalo may be the perfect next step in your hospitality career.