Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $71,000.00
Benefits
bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
accrued paid time off including sick leave where applicable
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Other Life and Work Wellness Benefits
Job Description
Miami Airport Marriott is a distinguished full-service hotel located in Miami, Florida, offering travelers a perfect blend of comfort, convenience, and style. Situated near the Miami International Airport, this hotel serves as an ideal choice for both business and leisure guests. Known for its exceptional rooms, dining options, meeting and event spaces, and attentive service, Miami Airport Marriott emphasizes providing a welcoming atmosphere and an outstanding guest experience. The hotel is part of Marriott International, one of the world’s leading hospitality companies that prides itself on world-class service standards and a culture that values associate development and guest satisfaction. Marriott... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years experience in guest services, front desk, housekeeping, or related professional area
- Ability to work overnight shift
- Strong leadership and motivational skills
- Excellent communication and interpersonal skills
- Knowledge of hotel operations and customer service principles
- Ability to analyze financial data and implement improvements
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of hotel operations and guest service standards
- Ability to handle multiple priorities in a fast-paced environment
- Experience in financial performance monitoring and reporting
Job Duties
- Assist in managing execution of all room area operations including Front Office, Engineering/Maintenance, and Housekeeping
- Lead and motivate the team to achieve guest tracking and productivity goals
- Monitor guest satisfaction results and develop action plans
- Handle employee concerns and maintain professional workplace conduct
- Communicate goals and updates to staff
- Conduct one-to-one meetings with staff semiannually
- Assist with scheduling against guest and occupancy goals
- Perform hourly job functions and other duties as needed
- Provide excellent customer service and be readily available for guests
- Ensure team members meet or exceed hospitality standards
- Assist in performing annual quality audits
- Oversee key control programs
- Review financial and performance data to enhance productivity
- Maximize department financial performance
- Interview and assist in hiring decisions
- Ensure thorough orientation of new staff
- Solicit employee feedback and administer disciplinary procedures fairly
- Recognize and celebrate team member contributions
Job Location
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