Overnight Residential Concierge

Four Seasons is a globally renowned luxury hospitality company that prides itself on providing exceptional guest experiences powered by its dedicated and passionate team members. With a commitment to treating colleagues and guests with genuine respect and kindness, Four Seasons fosters a culture of continuous improvement, collaboration, and excellence. As a leading luxury hotel company, Four Seasons operates properties in major cities and resort destinations worldwide, each offering unique experiences while maintaining the brand's signature standards of service and quality.

The Miami Beach area is home to one of Four Seasons' iconic properties, the Four Seasons Hotel at The Surf Club. Situated oceanfront within a historic social club setting, The Surf Club has been a landmark since 1930 and continues to represent elegance and sophistication on the Miami coastline. This beachside hotel near Sunny Isles combines luxury accommodations with celebrated dining options and a world-class spa experience. It is a captivating destination that blends storied history with contemporary upscale amenities.

The Four Seasons Hotel at The Surf Club is currently seeking an Overnight Residential Concierge to join their team. This full-time position offers the unique opportunity to be the first and last point of contact for residents and guests in a residential hotel setting, embodying the Four Seasons Culture Standards. The role focuses on delivering impeccable service by providing orientations to new residents and guests, managing parcel handling efficiently, and responding promptly to any requests. The Overnight Residential Concierge plays a vital role in maintaining the comfort and convenience of residents, handling a variety of duties including coordination during move-ins and move-outs, facilitating construction-related requests, and overseeing communications within the residential community.

The ideal candidate will be a professional with a courteous demeanor, excellent communication skills, and the ability to anticipate and fulfill the needs of the residents. This role demands a strong sense of integrity, discretion, and the capacity to stay well-informed and proactive about resident concerns. The position requires flexibility, attention to detail, and a commitment to upholding the brand's luxury standards, ensuring that every interaction leaves a lasting positive impression.

With a full-time overnight schedule, this role offers extensive opportunities for professional development, alongside attractive benefits such as complimentary accommodations at other Four Seasons Hotels and Resorts, complimentary dry cleaning, employee meals, and parking. The Four Seasons team is a vibrant community that supports its members through continuous training and development programs, encouraging growth and career advancement within the luxury hospitality industry.

Joining Four Seasons at The Surf Club means becoming part of a celebrated legacy and a team dedicated to creating memorable, meaningful experiences for residents and guests. The organization values diversity and is an equal opportunity employer, encouraging applications from minorities, women, veterans, and individuals with disabilities. Valid work authorization for the U.S. is required to apply. This role is perfect for individuals who are passionate about luxury service and aspire to be leaders in the hospitality sector.