Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.00
Benefits
competitive salary
Comprehensive benefits package
Excellent Training and Development opportunities
complimentary accommodations at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Job Description
Four Seasons is a globally recognized luxury hospitality company known for delivering exceptional guest experiences through a committed and passionate team. Renowned for its dedication to luxury with genuine heart, Four Seasons operates hotels, resorts, and residences around the world that are synonymous with high standards of service and refined elegance. The company emphasizes the importance of a strong employee experience and company culture to empower its team members to provide outstanding service. At its core, Four Seasons believes in treating everyone with respect and kindness, fostering an environment where team members, guests, residents, and partners feel valued and appreciated.... Show More
Job Requirements
- US work authorization required
- ability to lift, carry, and move up to 50 lbs
- willingness to work overnight shifts approximately 11 PM to 7 AM
- ability to work in a fast-paced environment
- strong time management skills
- excellent interpersonal skills
- at least 2 years of relevant concierge experience
Job Qualifications
- At least 2 years of concierge experience preferably in a luxury hotel or resort
- excellent personal presentation and interpersonal skills
- extensive knowledge of Fort Lauderdale area including restaurants and local attractions
- strong time management and multitasking abilities
- proficiency in operating required computer equipment
- knowledge of Opera and HotSOS software preferred
- excellent communication skills
- ability to work collaboratively with other departments
Job Duties
- Handle wide variety of resident requests with professionalism
- resolve customer complaints promptly
- assist customers with inquiries about hotel services and local attractions
- maintain updated local information and vendor contacts
- process packages, faxes, messages, and mail
- utilize software to input guest arrangements and ensure proper billing
- collaborate with Door Staff, Pages, and Valet Parking for smooth resident arrivals and departures
- support lobby coverage and door duties when needed
Job Location
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