Overnight Residences Concierge

The Ritz-Carlton, located at 1123 23rd St NW, Washington, District of Columbia, is a distinguished luxury hotel known for its exceptional service and attention to detail. It operates under Marriott International, one of the world’s leading hospitality companies. With over 100 award-winning properties worldwide, The Ritz-Carlton brand is synonymous with profound hospitality, unparalleled guest experiences, and a commitment to excellence. As a part of Marriott International, The Ritz-Carlton embraces diversity and fosters an inclusive environment where every associate's unique background is valued and respected. This commitment to equality and empowerment enables the hotel to maintain its status as a global leader in luxury hospitality.

The position available is a full-time, non-management role within the Rooms & Guest Services Operations department. The job location is on-site, and the hourly pay rate is $30.85. This role centers around delivering the exceptional "Gold Standards" of The Ritz-Carlton service to Residence owners and their guests. These standards provide the foundation for maintaining the elite reputation of the brand by ensuring that every interaction is gracious and thoughtful. Employees in this role are expected to uphold the company’s Culture, Service Values, Credo, and Employee Promise, which are core elements that promote continuous improvement and superior guest satisfaction.

This position is highly customer-focused and involves a variety of responsibilities designed to enhance the guests' and Residence owners' experience. The primary duties include attending to requests for visitor information, making special arrangements such as transportation or reservations, and coordinating services like dry cleaning. The role demands meticulous attention to security with tasks such as monitoring visitor access and ensuring only authorized individuals are permitted entry, integrated into the key track system for accuracy and reliability.

Accurate and professional communication skills are essential, as the position requires handling calls, messages, questions, and concerns effectively, and liaising with various departments such as Engineering, Bell Services, and Housekeeping to resolve requests and issues swiftly. A key aspect is assisting Residence owners with reservation services and managing elevator schedules for move-ins and move-outs. Furthermore, team members contribute to hospitality by performing Lobby Ambassador duties and assisting with bell and valet services, underscoring the hotel’s commitment to attentive and comprehensive guest care.

The role also includes administrative tasks such as documenting shift logs and daily memos to maintain clear and organized records. Safety and compliance are critical, so employees must report any incidents or unsafe conditions, complete required safety training, and adhere strictly to company policies and procedures. This includes maintaining a professional appearance and protecting company assets and proprietary information.

Physical demands of the job require standing, sitting, or walking for extended periods and the ability to lift and carry objects weighing up to 10 pounds without assistance. The Ritz-Carlton emphasizes teamwork, respectful communication, and responsiveness to both guest and colleague concerns, fostering a collaborative and supportive work environment.

Overall, this position offers a unique opportunity to be part of a world-renowned luxury hotel brand that not only sets the standard for exceptional guest service but also values personal and professional growth. Employees here are encouraged to bring creativity, thoughtfulness, and compassion to their roles, ensuring memorable experiences for all guests and owners. Joining The Ritz-Carlton means becoming part of a larger Marriott International family that champions inclusion, excellence, and the best version of yourself in a vibrant global team.