Overnight Operations Manager

Highgate Hotels is a premier real estate investment and hospitality management company with a distinguished presence in the global hospitality industry. With over $15 billion in assets under management, Highgate's impressive portfolio includes more than 400 hotels situated across North America, Europe, the Caribbean, and Latin America. This industry leader is known for its innovative approach and extensive expertise, guiding properties through all phases of the lifecycle, including planning, development, recapitalization, and disposition. Highgate Hotels prides itself on its commitment to developing a diverse collection of lifestyle hotel brands, legacy brands, and independent hotels and resorts that offer contemporary programming combined with advanced digital capabilities. The company leverages cutting-edge revenue management tools designed to adapt to shifting market conditions, ensuring maximized asset value and operational success. Governed by a seasoned executive team with a worldwide corporate presence, Highgate stands as a trusted partner for major hotel brands and top ownership groups alike. More information about Highgate Hotels can be found at www.highgate.com.

The Hyatt Regency San Francisco Downtown SOMA, a part of Highgate's portfolio, is an ultra-chic hotel situated in the vibrant South of Market district. Offering 686 guestrooms, this hotel is perfectly located within walking distance of premier shopping destinations like Union Square, designer boutiques, and cultural hotspots such as Chinatown, Fisherman’s Wharf, and the Mission District. The hotel is known for its stylish design and outstanding service, catering to both leisure and business travelers. The position of Overnight Operations Manager at Hyatt Regency San Francisco Downtown SOMA is a pivotal role that requires a dynamic leader responsible for enhancing operational productivity and efficiency during overnight shifts. The manager will assist both the Director and Assistant Director of Front Office and provide vital support across other hotel departments including Food & Beverage, Housekeeping, and Engineering.

The Overnight Operations Manager is tasked with ensuring a strong presence in the lobby to support front desk agents and guests, managing all aspects of shift coverage including Food & Beverage operations, and maintaining the integrity of hotel areas such as the lobby, mezzanine level, and food and beverage outlets to Paramount standards of cleanliness and guest safety. Additional responsibilities include managing room inventory, monitoring adherence to the Nor1 upsell program, swiftly addressing guest requests and complaints, handling employee payroll and attendance using tools such as ADP, coaching and disciplining hourly associates, and conducting essential Night Audit functions. This leadership role also requires participation in management meetings and ongoing training to maintain high levels of morale and operational excellence. Candidates are expected to communicate effectively with guests and staff, multitask under pressure, and uphold Highgate Hotels' standards and protocols meticulously. This role demands commitment to long hours and a service-oriented approach to foster a superior guest experience and promote team productivity.