Overnight Operations Manager

ABM (NYSE: ABM) stands as one of the world’s leading providers of facility services and tailored solutions, dedicated to fostering cleaner, healthier, and more sustainable environments. Since its founding in 1909, ABM has grown into a global organization serving over 20,000 clients with an extensive portfolio that includes janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical services, landscape and turf management, and mission-critical solutions. Operating from over 350 offices across the United States, United Kingdom, Republic of Ireland, and other international locations, ABM employs more than 100,000 team members and generates nearly $8 billion in annual revenues. Committed to delivering excellence across diverse industries such as commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, and entertainment venues, ABM continually drives innovation and quality in the facility management sector.

The position of Overnight Operations Manager for ABM’s Sports & Entertainment Vertical Market is a pivotal role designed for a proactive leader focused on operational and financial success. This is a unique, dynamic opportunity for those who thrive in fast-paced environments involving high-profile venues and events, requiring dedication during overnight shifts, weekends, and holidays. The manager will be responsible for overseeing all post-event operational activities to ensure seamless completion and maintaining exceptional standards in cleaning, housekeeping, and janitorial functions. Their leadership will be integral to directing a diverse team while ensuring adherence to contract stipulations and budget guidelines. This role is instrumental in securing project profitability through efficient labor management and cost control, as well as expanding billable services by cultivating strong client relationships.

The Overnight Operations Manager’s scope includes creating comprehensive work plans for overnight operations, continually monitoring site performance, and delivering training and support to field teams to uphold quality and productivity standards. They are tasked with managing resources effectively through labor deployment, timekeeping, and shift oversight, ensuring all delegated tasks are completed with precision. The role emphasizes proactive communication with clients to provide updates, address concerns, and resolve issues promptly, thereby promoting client satisfaction and retention.

In addition to field operations, the manager collaborates closely with project teams to develop service plans aligned with contractual deadlines and budget expectations. They are expected to maintain regular contact with customers, provide accurate reporting on work progress, and identify opportunities to enhance service delivery by introducing additional or periodic value-added offerings. The manager will also foster positive relationships with labor unions and enforce ABM policies with a mentorship-driven approach to develop field personnel, ensuring compliance and professionalism.

Ideal candidates will bring 1-2 years of supervisory experience coupled with a solid background in customer service, a working knowledge of janitorial equipment and OSHA protocols, and proficiency with Microsoft Office programs. A valid driver’s license and flexibility to respond swiftly to urgent client needs during unconventional hours are essential. Personal attributes such as excellent organizational skills, attention to detail, a passion for helping others succeed, and strong communication capabilities are highly valued.

ABM is proud of its inclusive and supportive workplace culture, embracing diversity and equal opportunity across all hiring practices. Candidates with bilingual skills (Spanish/English) are considered an asset. Through comprehensive benefits and a commitment to continuous training and development, ABM empowers its employees to grow professionally while contributing to impactful service delivery in the facilities management industry.