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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $71,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Rancho Valencia Resort & Spa is a renowned luxury resort located in Southern California, celebrated for its impeccable service, exquisite accommodations, and world-class amenities. As a full-service resort and spa, it offers an exceptional guest experience defined by elegance, comfort, and personalized attention. The resort blends the tranquility of its picturesque surroundings with a vibrant array of upscale dining, wellness, and recreational options, making it a premier destination for discerning travelers seeking relaxation and sophistication. Committed to upholding the highest standards in hospitality, Rancho Valencia Resort & Spa continuously invests in its team members to deliver an unparalleled level of... Show More
Job Requirements
- minimum 1-2 years of luxury or mid-scale hotel front office experience in supervisory or management capacity
- front office and/or housekeeping management experience preferred
- associate's or bachelor's degree from accredited university preferred
- proficiency in property management systems
- excellent communication skills
- valid California driver's license
- ability to work overnight including weekends and holidays
Job Qualifications
- minimum 1-2 years of luxury or mid-scale hotel front office supervisory or management experience
- front office and/or housekeeping management experience preferred
- associate's or bachelor's degree in hospitality hotel and restaurant management business or related field preferred
- strong knowledge of front office operations guest service standards and luxury hospitality
- proficiency in property management systems preferably OPERA or OPERA Cloud
- excellent interpersonal verbal and written communication skills
- strong command of English both written and verbal
- proven ability to remain composed and exercise sound judgment in fast-paced environment
- flexibility to work overnight schedules including weekends holidays
- valid California driver's license
Job Duties
- manage and monitor activities of front office employees ensuring adherence to standards and policies
- direct and oversee all hotel operations during the overnight shift to ensure guest satisfaction and safety
- serve as senior leadership presence on property overnight making sound operational decisions
- conduct regular property walkthroughs to ensure cleanliness safety and luxury standards
- manage and direct front desk housekeeping and maintenance teams
- check accommodations fulfill special requests greet guests and provide escort to accommodations
- maintain a professional service-oriented environment at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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