Overnight Hotel Valet Attendant (Shift Time: 11:00pm - 7:00am) - Renaissance Dallas Plano

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for guests while emphasizing compassionate service. With a commitment to enhancing the experiences of millions of patients, visitors, and guests, Towne Park strives to make a positive impact through every interaction. Whether easing the anxiety of patients and their families, managing guests in new cities, or supporting coworkers, Towne Park fosters an environment where every team member can contribute to making someone's day brighter. The company prides itself on delivering a professional, friendly, and memorable experience for all who come through its services. At Towne Park, employees are not just staff; they are essential contributors to a larger mission centered around hospitality, care, and community engagement.

The role of Guest Service Associate at Towne Park is a vital position that combines excellent customer service with operational efficiency. This position offers both full-time and part-time opportunities with a work schedule that includes the late evening to early morning shift from 11:00 pm to 7:00 am. The compensation package is competitive, featuring an hourly base pay starting at $14.25 per hour supplemented by tips ranging from $16 to $19 per hour, reflecting the appreciation for dedicated service. Furthermore, employees are eligible for various benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement plan, with eligibility based on classification and hours worked.

As a Guest Service Associate, individuals are responsible for providing exceptional hospitality to all guests in a pleasant and professional manner. Key duties include parking and retrieving vehicles safely and efficiently, assisting guests with luggage, and supporting them with directions, reservations, and general inquiries. The role demands strong interpersonal communication skills and the ability to handle multiple tasks with a positive attitude. Associates will greet guests warmly within five feet, use appropriate salutations and guest names, manage parking tickets and key tags accurately, and ensure that guests understand parking rates and retrieval procedures. Additionally, associates may be involved in delivering guest amenities, shuttling guests where applicable, and ensuring a smooth and safe flow of operations. This role requires a keen attention to detail, a customer-first mindset, and the physical ability to perform tasks including lifting, standing, and exposure to outdoor weather conditions, sometimes for the entire shift.

Towne Park emphasizes inclusivity and provides reasonable accommodations for individuals with disabilities to perform essential job functions. The physical demands of the job include exerting up to 100 pounds of force occasionally and frequent physical movements such as walking, bending, and climbing stairs. Given its primarily outdoor working environment, this position suits individuals who are comfortable working in a variety of weather conditions. Overall, the Guest Service Associate position at Towne Park is ideal for motivated individuals who enjoy interacting with people, providing excellent service, and contributing to a cohesive, customer-focused team environment.