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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
Tuition Reimbursement
Professional certification reimbursement
Job Description
Delaware North Gaming is a prominent hospitality and gaming company known for its dedication to delivering exceptional guest experiences through its diverse portfolio of casinos, hotels, and entertainment venues. With over a century of family-owned business history, Delaware North operates worldwide, offering unique opportunities for career growth and development. The company values its team members and provides a supportive work environment where employees can thrive professionally and personally. Southland Casino Hotel, located in West Memphis, Arkansas, is one of Delaware North's premier properties featuring a vibrant gaming floor with more than 2200 slot machines, live blackjack, craps, and roulette tables,... Show More
Job Requirements
- At least 2 years' experience in hospitality with front desk experience
- Prior supervisory experience preferred
- Previous night audit experience preferred
- Computer literacy in MS Office and property management systems
- Ability to work overnight shifts including weekends and holidays
- Physical ability to stand and walk for extended periods
- Ability to lift up to 50 pounds
- Frequent bending, reaching, twisting and mobility throughout shift
Job Qualifications
- At least 2 years' experience in hospitality, with front desk experience
- Prior supervisory experience preferred
- Previous night audit experience preferred
- Computer literate in MS Office programs
- Some experience with property management systems
- Ability to work independently with minimal supervision
Job Duties
- Act as manager on duty overnight, addressing guest concerns, employee issues, and operational challenges
- Supervise front desk agents and overnight staff to ensure compliance with company policies and service standards
- Provide guidance and support to associates handling complex or escalated situations
- Communicate shift activity, incidents, and follow-ups to the front office manager
- Perform and oversee nightly audit functions, including reconciliation of charges, payments, and system postings
- Balance all accounts and investigate discrepancies, reporting concerns as needed
- Maintain full knowledge of front office systems, PMS, and standard operating procedures
- Coordinate with housekeeping, facilities, security, and other departments to ensure smooth operation
- Log maintenance issues, guest incidents, and unusual occurrences
- ensure proper follow-up
- Ensure adherence to all company policies, procedures, and regulatory requirements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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