Overnight Hotel Supervisor, Southland Casino

Delaware North Gaming is a prominent hospitality and gaming company known for its dedication to delivering exceptional guest experiences through its diverse portfolio of casinos, hotels, and entertainment venues. With over a century of family-owned business history, Delaware North operates worldwide, offering unique opportunities for career growth and development. The company values its team members and provides a supportive work environment where employees can thrive professionally and personally. Southland Casino Hotel, located in West Memphis, Arkansas, is one of Delaware North's premier properties featuring a vibrant gaming floor with more than 2200 slot machines, live blackjack, craps, and roulette tables, as well as simulcast wagering and a sportsbook. The hotel component boasts 300 luxurious rooms and suites, catering to guests seeking comfort and quality service near the Memphis metropolitan area.

The role of a full-time overnight Hotel Supervisor at Southland Casino Hotel involves overseeing the front desk operations during the overnight shift, acting as the manager on duty, and ensuring a seamless guest experience. This position requires a proactive leader who can effectively supervise front desk agents and overnight staff, enforce company policies, and maintain high service standards. The hotel supervisor will also be responsible for handling complex or escalated guest situations with professionalism and providing guidance to team members as needed. In addition, they conduct nightly audit functions, including financially reconciling charges and payments, investigating discrepancies, and submitting reports to the Front Office Manager. Coordination with housekeeping, facilities, security, and other departments is crucial to guarantee efficient and smooth operations throughout the hotel.

This overnight role demands strong organizational skills, attention to detail, and the ability to work independently with minimal supervision. It also involves logging and managing maintenance issues, guest incidents, and other unusual occurrences, ensuring proper follow-up and compliance with regulatory standards. Candidates should have a solid foundation in hospitality practices, reliable computer skills with MS Office and property management systems, and previous front desk or supervisory experience, especially with night audit knowledge, is preferred. Physical requirements include the ability to stand and walk extensively, lift up to 50 pounds, and perform frequent bending, reaching, and twisting movements.

Delaware North places great emphasis on team member well-being by offering a comprehensive benefits package that includes weekly pay, training and development opportunities, employee discounts, flexible scheduling, and eligibility for health, dental, and vision insurance. Additional benefits like 401(k) with company match, paid vacation and holidays, parental leave, and tuition reimbursement help ensure employees are supported in their career journey and personal growth. Working at Southland Casino Hotel means joining a team focused on hospitality excellence in a dynamic casino environment, offering an opportunity to grow within a globally respected company that values diversity, inclusion, and equal opportunity. This position offers an hourly wage range of $19.00 to $22.00 and involves working overnight shifts including weekends and holidays.