Overnight Hotel Supervisor

Pyramid Global Hospitality is a prominent hospitality management company that operates a diverse portfolio of over 200 hotels and resorts, employing more than 18,000 associates across the United States, the Caribbean, and Europe. The company is renowned for its commitment to exceptional service, operational excellence, and fostering long-term partnerships. Among its notable business segments are Benchmark Resorts & Hotels, a curated collection of distinctive independent properties; Axiom Hospitality, a European hotel management entity; and PYRAMIDWORKS, which offers integrated workplace and facilities services. With corporate offices strategically located in Boston, The Woodlands in Texas, and London, Pyramid Global Hospitality combines the advantages of global scale with a personalized, hands-on approach. The company’s focus remains steadfast on delivering remarkable guest experiences while nurturing the growth and career development of its associates.

The Texas A&M Hotel and Conference Center, managed by Pyramid Global Hospitality, embodies the spirit and culture of Aggieland, delivering unparalleled Howdy Hospitality to its guests. Situated in College Station, Texas, this property features 250 guest rooms, 23 adaptable meeting rooms, and 35,000 square feet of meeting space, accommodating a wide range of events and visitors. This hotel serves as an integral hub for both business and leisure travelers, offering a vibrant and welcoming environment that epitomizes Southern hospitality with contemporary comforts.

The role of the Overnight Hotel Supervisor at the Texas A&M Hotel and Conference Center is a pivotal overnight leadership position. The individual in this role is charged with overseeing the safety and security of the property throughout the night, addressing guest needs promptly and efficiently, and carrying out essential engineering and rooms-related duties as required. This position demands a versatile professional who exhibits strong leadership, integrity, and a positive work ethic. The Overnight Hotel Supervisor acts as the primary on-site leadership presence during the overnight shift, responsible for making operational and guest-related decisions, supervising the Night Auditor, and ensuring the smooth execution of all nighttime operations.

This full-time position offers a competitive hourly wage ranging from $18.00 to $19.00, with a $1.00 raise after completing 1000 hours of service. The schedule primarily runs from 11:00 PM to 7:00 AM, Tuesday through Saturday, with Sunday and Monday evenings off, though flexibility is required during special events and high occupancy periods such as football games, Ring Days, and graduations. Pyramid Global Hospitality provides an extensive benefits package including medical, dental, vision insurance, 401k with company match, tuition reimbursement, employee discounts across hundreds of properties, and wellness programs. Team members also benefit from a respectful and supportive workplace culture centered around the Aggie Path of P.R.I.D.E., which emphasizes positivity, respect, integrity, dedication, and excellence.

The Overnight Hotel Supervisor’s duties include leading the overnight team, ensuring guest satisfaction and safety, monitoring hotel operations, handling guest complaints with professionalism, conducting security rounds, and performing light engineering tasks. Candidates must possess strong organizational skills, the ability to work independently, excellent communication skills, and the capacity to handle confidential information with discretion. Nighttime availability and the ability to remain physically active by walking and standing for extended periods are crucial for this role.

This position offers a unique opportunity to join a respected hospitality group dedicated to the professional growth of its associates and the delivery of extraordinary guest experiences. Prospective candidates who thrive in a dynamic environment and who are passionate about hospitality excellence will find this role fulfilling and rewarding.