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Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
Employee assistance program
Fitness incentive program
Job Description
Omni Hotels & Resorts is a distinguished hotel brand renowned for its commitment to offering exceptional hospitality experiences across the United States and Canada. Known for blending luxury with authentic local culture, Omni Hotels & Resorts endeavors to create unique environments that reflect the history and character of each destination. The Omni Louisville stands as a prime example of this philosophy, situated in the heart of Louisville, Kentucky. This hotel not only serves as a prestigious accommodation option but also acts as a vibrant urban hub that connects guests, residents, and locals in a dynamic mixed-use environment. With 612 rooms,... Show More
Job Requirements
- Must be STAR certified
- Must be food handler certified
- Ability to handle stressful situations with poise and professionalism
- Flexibility to respond to emergencies and changing guest or operational needs
Job Qualifications
- Minimum 2 years of supervisory or management experience in a hotel
- At least 1 year of front office or guest service experience or completion of the Omni LID program
- Previous experience in cash handling
- Strong leadership skills with ability to direct, develop, and motivate a team
- Excellent verbal and written communication skills in English
- Ability to work in a fast-paced environment and resolve issues quickly
- Strong problem-solving, prioritization, and organizational abilities
- Ability to remain calm and professional in high-pressure or emergency situations
- Proficiency with hotel computer systems with OPERA experience preferred
- Ability to perform basic mathematical calculations
- Ability to move, lift, carry, push, or pull objects up to 30 pounds
- Ability to stand or walk for long periods and perform repetitive tasks including using a telephone or computer
Job Duties
- Oversee overnight operations ensuring all hotel departments meet Omni standards
- Perform and assist with night audit process at the front desk
- Conduct training sessions for overnight staff
- Handle and resolve guest complaints promptly
- Maintain ongoing communication with department managers
- Conduct weekly supply inventories and complete rate discrepancy reports
- Ensure compliance with fire, security, and safety procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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