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OVERNIGHT HOST

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $24.50
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Work Schedule

Night Shifts
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Benefits

Complimentary employee meal
complimentary parking
Complimentary hotel nights
Discounts at Hyatt properties
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Paid holidays
Vacation leave
sick leave
401k with Matching
Employee stock purchase plan
Educational Reimbursement

Job Description

Park Hyatt Aviara is one of San Diego’s premier destination locations, renowned for providing a luxurious and relaxing environment unlike any other. This AAA Five-Diamond luxury resort has recently undergone striking renovations that enhance its stunning architecture, combining sophisticated design with the natural beauty of its surroundings. Nestled on 200 lush acres of natural landscape in Carlsbad, California, the resort boasts amenities including a pristine spa and an 18-hole Arnold Palmer-designed golf course. Guests come here not only to experience world-class recreation and relaxation but also to immerse themselves in a refined atmosphere that reflects the unique character and culture of the area. Park Hyatt Aviara is committed to delivering an unparalleled guest experience through its dedication to service excellence and luxury hospitality.

The Overnight Front Desk Host at Park Hyatt Aviara plays a crucial role as a frontline ambassador of the hotel during the overnight shift. This position involves managing the guest registration process, communicating available hotel services and promotions, and responding efficiently to guest inquiries. The role also includes assisting with valet and bell services, taking and managing overnight calls, and maintaining a friendly, approachable demeanor that fosters casual conversation and builds guest rapport. This opportunity is ideal for individuals who have prior experience working in hotels as front desk clerks or those interested in overnight hotel host careers. The hourly wage for this role is competitive at $24.50, plus an additional $1.00 overnight differential. As the face of the Hyatt brand during the overnight hours, the Overnight Front Desk Host contributes directly to shaping memorable stays and enhancing guest satisfaction through attentive service and professionalism. This role demands reliability, excellent communication skills, and the ability to manage a range of guest needs in a fast-paced environment, ensuring that each guest receives a welcoming and seamless experience when checking in or seeking assistance overnight.

Job Requirements

  • Previous experience in a luxury resort
  • Experience as an overnight host
  • Professional presentation
  • Excellent guest service skills
  • Strong communication abilities
  • Interpersonal and problem-solving skills
  • Reliability
  • Ability to work under pressure
  • Ability to stand for long periods

Job Qualifications

  • Previous experience in a luxury resort preferred
  • Experience as an overnight host
  • Must possess a professional presentation
  • Outstanding guest service skills
  • Sophisticated verbal and written communication skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to stand for long periods

Job Duties

  • Manage the guest registration process
  • Communicate hotel services and promotions to guests
  • Assist with valet and bell requests
  • Answer and manage overnight calls
  • Respond to guest inquiries promptly
  • Maintain a professional and friendly demeanor
  • Ensure a smooth and efficient overnight front desk operation

Job Criteria

Experience

Mid Level (3-7 years)


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