Overnight Guest Services Ambassador (PT/Sat-Sun)

The Detroit Foundation Hotel, a distinctive hospitality establishment, has reimagined the historic Detroit Fire Department Headquarters into a 100-room independent hotel that forms part of the ongoing renaissance of Detroit. This hotel offers guests an immersive experience that blends the rich history of Motor City with modern touches, creating a unique cultural, business, and artistic destination. At the heart of this property is The Apparatus Room, a ground-floor restaurant that collaborates with local distillers, brewers, farmers, and other purveyors to deliver authentic Detroit flavors and experiences. The Detroit Foundation Hotel is owned and managed by Aparium Hotel Group, a Chicago-based company founded in 2011 by prominent hospitality leaders Mario Tricoci and Kevin Robinson. The group's vision is to deliver high-level service and luxury in underserved, yet important cities, maintaining and honoring the unique character of each locale.

The Overnight Guest Services Ambassador role at the Detroit Foundation Hotel transcends typical front desk responsibilities. This position is designed for a dedicated hospitality professional who understands that providing exceptional guest experiences requires genuine care, attention to detail, and a willingness to go beyond conventional service boundaries. Unlike a standard night auditor, the Ambassador takes full ownership of each guest's journey, ensuring that from arrival to departure all needs are met with warmth, professionalism, and thoughtful personalization. This role demands someone who is intuitive and adaptable, capable of being a host, tour guide, bellman, valet, and greeter all in one. The Ambassador's deep knowledge of the hotel and the local community allows them to offer authentic insights and personalized recommendations, enhancing each guest's visit uniquely.

This position is non-exempt and reports directly to the Guest Services Manager. It requires a professional who values perfectionism, creativity, and spontaneity as essential qualities in delivering an extraordinary hospitality experience. The Ambassador will manage detailed reservation information, accommodate special requests—even those that require bending usual protocols—and ensure every guest feels genuinely welcomed and cared for throughout their stay. Working effectively with colleagues and other departments is also key to maintaining a seamless and enjoyable guest experience. The role demands flexibility in working hours, including nights, weekends, and holidays, as well as physical abilities to manage guest luggage and other related tasks.

Aparium Hotel Group is dedicated to creating a culture of inclusion, valuing diversity, and ensuring equal opportunity for all employees. They emphasize pride in the local community and the people they serve. As an Equal Opportunity Employer and an E-Verify participant, the company fosters an environment where employees can thrive and bring their full, authentic selves to work. The Detroit Foundation Hotel offers a one-of-a-kind career opportunity for those passionate about hospitality, the city of Detroit, and creating memorable guest experiences that honor the past and celebrate the present.