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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
The Detroit Foundation Hotel, a distinctive hospitality establishment, has reimagined the historic Detroit Fire Department Headquarters into a 100-room independent hotel that forms part of the ongoing renaissance of Detroit. This hotel offers guests an immersive experience that blends the rich history of Motor City with modern touches, creating a unique cultural, business, and artistic destination. At the heart of this property is The Apparatus Room, a ground-floor restaurant that collaborates with local distillers, brewers, farmers, and other purveyors to deliver authentic Detroit flavors and experiences. The Detroit Foundation Hotel is owned and managed by Aparium Hotel Group, a Chicago-based... Show More
Job Requirements
- Passion for the people, place, and culture of our community
- Minimum of two years of experience in guest or customer service for luxury goods or services or comparable combination of education and experience
- Professional proficiency of the English language in reading, writing and verbal communication
- Valid driver's license and successful completion of motor vehicle report required to assist in parking guest vehicles
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Ability to work varied shifts, that may include days, nights, weekends and holidays
Job Qualifications
- Minimum of two years of experience in guest or customer service for luxury goods or services
- Professional proficiency of the English language in reading, writing, and verbal communication
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Valid driver's license and successful completion of motor vehicle report
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Ability to work varied shifts, including days, nights, weekends, and holidays
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment
- Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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