Overnight Guest Service Representative

Sheraton Hotels & Resorts is a prestigious global hotel brand operating under the Marriott International umbrella. Founded in 1937, Sheraton has become synonymous with hospitality excellence, providing guests with authentic and memorable experiences in over 400 communities worldwide. As a cornerstone of Marriott International's portfolio, Sheraton continues to uphold a legacy of warmth, comfort, and innovative service aimed at connecting people and places. The hotel emphasizes inclusivity, valuing diverse backgrounds and fostering a welcoming environment for all associates. This commitment is reflected in their equal opportunity employment policy and dedication to creating a workplace that nurtures talent and promotes growth across various functions in the hotel industry.

The position available is a full-time, non-management role based at Sheraton's 39 Dalton Street location in Boston, Massachusetts. This role operates primarily during evening and overnight shifts, reflecting the dynamic nature of guest services that require 24-hour attention. The hourly pay for this role is $31.99, providing competitive compensation aligned with the hospitality sector standards in the region.

As a front-line team member within the Rooms & Guest Services Operations category, the role focuses on managing the entire guest check-in and check-out process, ensuring smooth reservation handling and impeccable guest communication. Responsibilities include organizing and confirming room bookings, processing payments with accuracy, handling billing adjustments, and activating and filing room keys. This role is fundamental in maintaining guest satisfaction by promptly addressing requests, managing communications, and providing insider knowledge about hotel amenities, services, and local attractions. By printing contingency lists and reviewing daily reports, the role ensures operational readiness, particularly in emergencies.

Beyond administrative tasks, this position demands a professional demeanor, a strong adherence to company policies, and the ability to maintain confidentiality. The role requires staff to engage guests warmly, anticipating their needs, assisting individuals with disabilities, and fostering a sense of genuine appreciation throughout interactions. Teamwork is vital, as the role involves collaborating with colleagues to meet collective goals and maintain high-quality service standards.

Physically, the job necessitates standing, sitting, or walking for extended periods and the ability to lift or move items weighing up to 10 pounds without assistance. The candidate must also be vigilant about workplace safety, reporting any accidents or unsafe conditions promptly. The commitment to safeguarding company assets and maintaining professional appearance underlines the holistic nature of this guest service role.

Joining Sheraton means becoming part of a global community dedicated to making every guest feel welcome and valued while delivering extraordinary service. This opportunity is ideal for candidates eager to develop their hospitality careers in a supportive and diverse environment where they can truly belong and become the best version of themselves.