Overnight Guest Experience Expert

Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier full-service resort that combines Southern hospitality with vibrant entertainment and unique experiences. Known for its expansive meeting spaces, exquisite accommodations, and exceptional guest services, Gaylord Opryland Resort is a cherished destination for travelers seeking comfort and memorable experiences. As part of Marriott International's portfolio of brands, the resort exemplifies a commitment to quality, innovation, and an inclusive workplace environment that fosters growth and belonging among its associates. The resort offers a dynamic and engaging atmosphere where employees, referred to as STARs, bring creativity and dedication to their roles, ensuring guests enjoy thoughtful and personalized service throughout their stay.

The Guest Experience Expert role at Gaylord Opryland Resort is a pivotal position within the Rooms and Guest Services Operations team. This full-time, non-management position on the overnight shift centers around delivering exceptional experiences that go far beyond simple check-ins and check-outs. Guest Experience Experts take initiative to provide a wide array of services, acting as knowledgeable guides for guests throughout their visit. Whether processing operational necessities, responding to guest requests, compiling reports, or sharing insights about local attractions, they play a crucial role in making every interaction feel seamless and part of a unique guest journey.

This role demands a hands-on approach, with responsibilities requiring physical activity such as standing, sitting, walking for extended periods, and moving or lifting items weighing up to 10 pounds without assistance. Success in this position hinges on upholding Marriott International’s standards of safety, confidentiality, quality, professionalism, and maintaining a polished personal appearance. Guest Experience Experts are empowered to move freely within their workspace to anticipate and meet guest and operational needs, ensuring a smooth, efficient, and welcoming environment at all times.

Besides offering a competitive salary of $19.50 per hour, the position embodies the principles that make Gaylord Hotels a standout brand within the hospitality sector. The company emphasizes diversity, inclusion, and equal opportunity employment, creating a supportive environment where employees from all backgrounds can thrive. This role is an excellent opportunity for individuals with a high school diploma or GED who are eager to start a career in hospitality, even without prior experience or supervisory responsibilities. At Gaylord, career development and advancement are encouraged, reflecting Marriott International’s broader commitment to associate growth.

By joining Gaylord Opryland Resort as a Guest Experience Expert, individuals become part of a passionate team that creates extraordinary moments for guests and contributes to a culture of excellence and teamwork. The role not only offers the chance to gain valuable hospitality skills but also provides access to extensive career opportunities within the Marriott International family, empowering employees to become the best version of themselves while delivering memorable guest experiences.