Overnight Guest Experience Agent

The Faena Culture is an embodiment of rich traditions, authentic hospitality, and a commitment to creating immersive cultural experiences for guests from around the world. The Faena Movement, which epitomizes this culture, blends art, community, and luxury to provide sophisticated travelers with exceptional service and meticulously curated environments. With a presence in some of the most sought-after destinations, the Faena brand has cultivated a reputation for excellence, marking itself as a leading luxury hospitality group. The company's dedication to authenticity, attention to detail, and collaborative spirit positions it uniquely in the luxury resort and hotel sector. Guests are not merely visitors but partakers in a cultural journey, facilitated through the exemplary amenities and dedicated services offered by the Faena establishments. This commitment to extraordinary guest experiences, paired with the passion for artistic and cultural expression, makes the Faena Culture a standout in the competitive hospitality industry.

The role of the Night Guest Experience Agent at Faena is pivotal in upholding the high standards and luxe appeal associated with the brand. As a frontline ambassador during the overnight hours, this position assumes responsibility for the full spectrum of the guest's nocturnal experience — from check-in and managing special guest requests to ensuring that every detail of their stay is handled with precision and warmth. Collaborating closely with Front Office teams and various departments throughout the resort, the Night Guest Experience Agent acts as a key orchestrator of guest services and communications. They are expected to maintain in-depth knowledge of resort operations, scheduled daily activities, in-house groups, and special requests to provide seamless and personalized service to each guest.

This role requires a high level of professionalism, strong interpersonal skills, and a deep understanding of luxury hospitality standards. The Night Guest Experience Agent must be adept at resolving issues promptly, maintaining accurate communication channels, and exemplifying the Faena Culture’s hallmark of indulgence and sophistication. Proficiency in primary workplace languages, strong verbal and written communication abilities, and technological competence using various software suites including Account Management tools, Microsoft Office, and business machines like facsimile and 10-key calculators are essential. Beyond guest interaction, the agent is entrusted with administrative and operational duties that sustain the smooth functioning of the guest experience during the night shift. For candidates passionate about hospitality and eager to be part of a thriving cultural movement rooted in excellence, this role offers a unique opportunity to grow professionally within an esteemed luxury brand.