Overnight Front Desk Receptionist - San Francisco at Embarcadero

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $36.66

Work Schedule

Flexible

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Paid parental leave

Complimentary accommodation

Employee Meals

Paid holidays

Paid vacation

paid sick days

Job Description

Four Seasons Hotels and Resorts is a globally recognized luxury hotel and resort company known for its exceptional service and commitment to quality. Established as a premier hospitality brand, Four Seasons operates hotels and resorts worldwide, focusing on delivering memorable experiences through personalized guest services and elegant accommodations. The company's culture emphasizes the importance of teamwork, innovation, and genuine care, making it a leader in the luxury hospitality industry. At Four Seasons, employees are valued as integral contributors to the overall guest experience and are provided with a supportive and enriching environment to foster career growth and personal development.

Located in the heart of San Francisco, the Four Seasons Hotel at Embarcadero offers a unique urban retreat with breathtaking panoramic views of the city and the bay. This 48-story landmark hosts the luxury hotel in the top 11 floors, providing guests with unmatched access to San Francisco's iconic attractions such as Union Square, the Ferry Building, and Fisherman’s Wharf. As an upscale destination, the hotel combines world-class amenities with a vibrant city vibe, catering to travelers seeking both business and leisure experiences.

The Four Seasons Hotel San Francisco at Embarcadero is currently looking for an Overnight Front Desk Receptionist to join its dedicated team. This role is critical in representing the hotel's brand and ensuring smooth operations during the overnight shift. The Overnight Front Desk Receptionist is responsible for guest check-ins and check-outs, managing reservations, handling financial transactions, and addressing guest inquiries with warmth and professionalism. This position offers a unique opportunity to be part of the world's leading luxury hotel company, known for its unparalleled standards in hospitality and guest satisfaction.

The role demands a candidate who can perform efficiently in a high-volume environment, multitask under pressure, and deliver exceptional customer service. The receptionist will act as the first point of contact for guests arriving late or departing early, requiring strong communication skills and the ability to solve problems quickly and effectively. Candidates with previous experience in luxury hotel front desk operations or with a hospitality degree are preferred, as they will better understand the nuances of service excellence expected by Four Seasons' discerning clientele.

Four Seasons is committed to its employees by offering an award-winning work environment, competitive hourly pay starting at $36.66, and a comprehensive benefits package including medical, dental, and vision insurance, a 401k retirement plan, New Parental Leave Pay, complimentary accommodations at other Four Seasons properties, employee meals, and paid holidays and time off. The company values diversity and inclusion, encouraging minorities, women, veterans, and individuals with disabilities to apply, ensuring equal opportunity for all.

Job Requirements

Previous luxury hotel front desk experience preferred
excellent customer service and guest contact skills
outgoing and enjoys helping others
degree in hospitality or similar preferred
ability to quickly and positively establish rapport
above average communication skills
ability to work in a high volume operation
ability to multi-task and complete tasks by deadlines
ability to work a flexible schedule including holidays and weekends

Job Qualifications

Previous luxury hotel front desk experience preferred
must have excellent customer service and guest contact skills
ideal candidates will be outgoing and enjoy helping others
candidates with a degree in hospitality or similar are preferred
ability to quickly and positively establish rapport is required
above average communication skills, both written and oral, are required
current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel environment will receive priority consideration
you must possess the ability to work in a high volume operation
you must also be able to multi-task and complete tasks by established deadlines
you must be able to work a flexible schedule including holidays and weekends

Job Duties

Checks in guest in an efficient and friendly manner, using guest name whenever possible
assures that guest is assigned type of room requested and the correct rate is charged
arranges for luggage to be delivered to guest room
issues correct keys to the guest
ensure revenue is maximized by upselling guest rooms based on availability
checks out guest at end of stay
ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
settles bill accurately through credit card or cash transaction
maintains a balanced bank assigned by the hotel
makes change, cashes checks, and exchanges foreign currency
reconciles all transactions at the close of each shift
handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services
responds to all guest requests in an accurate and timely manner