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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $32.85
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Hourly rate
Matched 401(k) retirement plan after 1 year
Paid Sick Time Off
Complimentary and discounted employee travel program after 1 year
Complimentary daily employee meals
Discounted parking and public transportation
Complimentary laundry
Job Description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one... Show More
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one... Show More
Job Requirements
- High school degree preferred
- 2 years of experience in a front desk role or luxury customer service
- reading, writing and oral proficiency in English
- ability to work nights, weekends and holidays
- must be legally permitted to work in the United States
- no visa sponsorship available
Job Qualifications
- High school degree preferred
- 2 years in a front desk role or 2 years’ luxury customer service experience necessary
- requires reading, writing and oral proficiency in the English language
Job Duties
- Check in guest in an efficient and friendly manner, using guest name whenever possible
- assure that guest is assigned type of room requested and the correct rate is charged
- arrange for luggage to be delivered to guest room and issues correct keys to the guest
- check out guest at end of stay and ascertain guest satisfaction
- collect keys, posts late charges and presents bill upon check out
- settle bill accurately through credit card or cash transaction
- maintain a balanced bank assigned by the hotel
- email the guest regarding any late charges processed to their account after their check-out (when proper email is available)
- make change, cashes checks, exchanges foreign currency
- reconcile all transactions at the close of each shift and to cash out
- handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- ability to work, weekend, nights and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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