
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $27.54
Work Schedule
Night Shifts
Benefits
Compensation
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan
employer match
complimentary room nights
Discounted rates
Complimentary Meals
Uniform care
Dry cleaning
Employee assistance program
Paid parental leave
short-term disability
Life insurance
Bereavement Pay
Jury Duty Pay
FMLA leave
Tuition Reimbursement
training programs
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company recognized for its exceptional service and commitment to excellence. With locations globally, the Four Seasons brand is synonymous with quality, elegance, and a personalized guest experience that goes beyond expectations. The company prides itself on creating a work environment filled with respect, collaboration, and continuous growth for its employees. At the heart of its success is the team: a diverse group of passionate individuals who strive to improve themselves personally and professionally while delivering outstanding experiences to guests, residents, and partners. Four Seasons focuses on fostering a world-class employee culture to empower its people to excel in their roles and create genuine connections with guests.
The Four Seasons Hotel Seattle is situated in a vibrant urban location in the Pacific Northwest, surrounded by natural beauty such as snow-capped mountains, deep-blue waters, and evergreen forests. The hotel offers guests easy access to iconic landmarks including the Seattle Art Museum, Pike Place Market, and the waters of Elliott Bay. It caters to travelers seeking a luxury urban retreat with the bonus of being close to outdoor recreational activities like hiking, kayaking, and exploring eclectic neighborhoods and craft breweries. The hotel also boasts a collaboration with renowned local chefs at the onsite Goldfinch Tavern, providing guests with a unique culinary experience that highlights the flavors of Seattle.
The Overnight Front Desk Receptionist position at Four Seasons Hotel Seattle is a full-time role critical to ensuring smooth and seamless guest experiences during overnight hours. The successful candidate will be energetic, detail-oriented, and committed to providing personalized and professional service to every guest. Reporting directly to the Front Office Manager, this role demands an individual who can efficiently handle all aspects of check-in and check-out, manage financial transactions accurately, and resolve guest inquiries and concerns with a warm and attentive approach. This position requires U.S. work authorization and offers competitive compensation starting at $27.54 per hour.
This role is ideal for someone who enjoys interacting with guests, solving problems promptly, and maintaining the highest standards of hospitality. The Overnight Front Desk Receptionist is essential to the hotel team because they create the first and last impressions guests have during their stay, setting the tone for an exceptional guest experience. The position involves using various computer systems to process reservations, manage room allocations, and generate reports. Along with technical skills, the candidate must have a natural ability to communicate well, possess a keen eye for detail, and the stamina to stand for long periods and handle baggage when necessary.
At Four Seasons, the commitment to employee well-being is evident through comprehensive benefits, including paid time off, medical and dental coverage, retirement savings plans, and special perks such as discounted room rates, complimentary meals, uniform care, and employee assistance programs. The company also invests in ongoing training and development to help team members grow their careers. By joining Four Seasons Hotel Seattle as an Overnight Front Desk Receptionist, individuals become part of a respected brand dedicated to luxury hospitality and a supportive work culture that values genuine connections and continuous improvement.
The Four Seasons Hotel Seattle is situated in a vibrant urban location in the Pacific Northwest, surrounded by natural beauty such as snow-capped mountains, deep-blue waters, and evergreen forests. The hotel offers guests easy access to iconic landmarks including the Seattle Art Museum, Pike Place Market, and the waters of Elliott Bay. It caters to travelers seeking a luxury urban retreat with the bonus of being close to outdoor recreational activities like hiking, kayaking, and exploring eclectic neighborhoods and craft breweries. The hotel also boasts a collaboration with renowned local chefs at the onsite Goldfinch Tavern, providing guests with a unique culinary experience that highlights the flavors of Seattle.
The Overnight Front Desk Receptionist position at Four Seasons Hotel Seattle is a full-time role critical to ensuring smooth and seamless guest experiences during overnight hours. The successful candidate will be energetic, detail-oriented, and committed to providing personalized and professional service to every guest. Reporting directly to the Front Office Manager, this role demands an individual who can efficiently handle all aspects of check-in and check-out, manage financial transactions accurately, and resolve guest inquiries and concerns with a warm and attentive approach. This position requires U.S. work authorization and offers competitive compensation starting at $27.54 per hour.
This role is ideal for someone who enjoys interacting with guests, solving problems promptly, and maintaining the highest standards of hospitality. The Overnight Front Desk Receptionist is essential to the hotel team because they create the first and last impressions guests have during their stay, setting the tone for an exceptional guest experience. The position involves using various computer systems to process reservations, manage room allocations, and generate reports. Along with technical skills, the candidate must have a natural ability to communicate well, possess a keen eye for detail, and the stamina to stand for long periods and handle baggage when necessary.
At Four Seasons, the commitment to employee well-being is evident through comprehensive benefits, including paid time off, medical and dental coverage, retirement savings plans, and special perks such as discounted room rates, complimentary meals, uniform care, and employee assistance programs. The company also invests in ongoing training and development to help team members grow their careers. By joining Four Seasons Hotel Seattle as an Overnight Front Desk Receptionist, individuals become part of a respected brand dedicated to luxury hospitality and a supportive work culture that values genuine connections and continuous improvement.
Job Requirements
- High school education
- Ability to stand continuously for an entire work shift
- Ability to handle luggage, packages, and boxes up to 50 lbs carried over a distance of up to 20 feet
- U.S. work authorization required
- Positive demeanor and energetic spirit
- Strong communication skills, both verbal and written
- Basic computer proficiency including using reservation and reporting systems
Job Qualifications
- High school education
- Bachelor’s degree strongly preferred
- Ability to stand continuously for an entire work shift
- Ability to handle luggage, packages, and boxes up to 50 lbs carried over a distance of up to 20 feet
- An innate ability to communicate one-on-one with guests and provide intuitive service
- A keen eye for detail and consistency
- Positive demeanor and energetic spirit
- A comfort reading reports, maps and directions, utilizing computer systems, and communicating both verbally and in writing to guests to ensure the very best experience
Job Duties
- Handle the check-in process in an efficient and engaging manner, personalizing the experience for each guest
- Ascertain guest satisfaction, collect keys, post late charges and present bill to guest during the check-out process
- Follow a detailed process in each transaction that assures guest room type, preferences and billing are accurate
- Maintain a balanced bank assigned by the hotel, make change, cash checks, exchange foreign currency and reconcile all transactions at the close of each shift
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- resolve customer complaints
- assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- respond to all guest requests in an accurate and timely manner
- Interaction with guests will be in person and by phone
- Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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