Overnight Front Desk (Auditor - Full-Time)

Hyatt Regency Columbus is a premier modern hotel located in the vibrant heart of downtown Columbus, Ohio. Situated within walking distance of Nationwide Arena and the trendy Arena District, this hotel offers guests an unparalleled blend of comfort, convenience, and contemporary style. Featuring 633 recently renovated guest rooms and spacious suites, it caters to a diverse clientele ranging from business travelers to tourists seeking an exceptional stay experience. Additionally, the hotel boasts 70,000 square feet of flexible meeting space, making it a preferred destination for conferences, conventions, and social events. Connected directly to the Greater Columbus Convention Center and just steps away from the eclectic Short North Arts District, Hyatt Regency Columbus is a hub of activity and culture. Recognized as the hotel in which to meet and play in downtown Columbus, it strives to provide a welcoming atmosphere complemented by top-tier service and amenities.

The role of an Overnight Front Office Host at Hyatt Regency Columbus is a vital position responsible for maintaining the high standard of guest service expected at a luxury hotel. This position oversees specific night audit duties, including the critical task of checking and correcting the hotel’s guest ledger to ensure accuracy in billing and payments. Key responsibilities include verifying all cash, check, or credit card payments have been collected properly and engaging in essential front desk activities such as guest check-in and check-out procedures. The host will be expected to collect payments and proper identification, suggest room upgrades, and provide guests with informative responses to their inquiries, enhancing their overall experience through personalized service. Coordination with the engineering and security teams during the overnight shift is crucial to promptly address guest requests and concerns, ensuring safety and comfort throughout the night.

This position requires a professional with a strong guest service orientation to meet and exceed high guest expectations consistently. Being fast-paced and physically demanding, the role involves moderate amounts of walking and continuous standing. The Overnight Front Office Host will be highly visible to guests, allowing for meaningful engagement that directly shapes the guest experience. Additionally, the role entails upselling hotel rooms and processing different forms of payment, contributing to the hotel's operational efficiency and revenue goals. Above all, the host must embody Hyatt’s core values of empathy, integrity, respect, inclusion, experimentation, and wellbeing.

Ideal candidates for this position will demonstrate a genuine desire to fulfill guests’ needs, possess prior hotel front desk experience, and maintain the ability to stand for extended periods. The capacity to work independently with minimal supervision and confidently manage customer service-related responsibilities is essential. Flexibility to work overnight shifts, including weekends and holidays, is required, along with a spirited and motivated personality committed to delivering exceptional service.

Hyatt Regency Columbus offers an attractive employment package that includes general perks such as membership in the Hyatt Family, granting employees a supportive environment where they can thrive. Employees enjoy 12 free nights at Hyatt hotels globally each year, along with 20% discounts at food and beverage outlets, and pride in working for a company recognized as one of the "100 Best Companies to Work For" by FORTUNE. Additional benefits include affordable medical, dental, and vision coverage after 30 days of employment, paid vacation days, uniform provision with in-house laundry service, and access to discounts through thousands of national and local partners. Complimentary COTA bus passes, discounted monthly parking passes for downtown parking, and family events and recognition celebrations are also part of the benefits package.

The company prioritizes employee wellbeing by offering access to the Headspace App and hotel gym facilities free of charge, along with social and community activities such as team-building outings and sports or wellbeing events. Development opportunities at Hyatt are abundant with over 700 hotels in the United States, offering numerous chances for internal promotion. Employees benefit from regular manager check-ins focused on career growth, comprehensive on-property and online training programs throughout the year, and education assistance of up to $1,000 annually for personal development. The Overnight Front Office Host role is not just a job but a career opportunity to grow within a globally respected hospitality brand dedicated to caring for people so they can be their best.