Overnight Front Desk Agent | Full-Time

The Omni Orlando Resort at ChampionsGate is an esteemed four-diamond resort nestled amidst 36 holes of championship golf courses and 15 acres of recreational facilities in Orlando, Florida. This premier destination offers guests a perfect blend of leisure, luxury, and world-class amenities, making it a sought-after location for travelers seeking both relaxation and activity. The resort’s offerings include access to its renowned Mokara spa, five distinct dining venues, and expansive pool areas featuring an 850-foot lazy river. Additionally, the location boasts proximity to multiple golf experiences such as the Leadbetter Academy and the Golf Club, creating a comprehensive guest experience tailored to upscale leisure activities and family fun.

Omni Orlando Resort at ChampionsGate maintains a strong reputation not only for its exceptional guest services but also for its dynamic, empowering workplace environment. Associates enjoy extensive training, mentoring, and an inclusive culture that emphasizes respect, gratitude, and service excellence. The resort is committed to cultivating a professional atmosphere that motivates employees who are passionate about hospitality and creating memorable experiences. This makes it an excellent career opportunity for those who thrive in vibrant service-oriented roles.

The position open is for Front Desk Agent, a pivotal role in the guest experience cycle at the resort. The primary responsibility of the Front Desk Agent is to ensure that guests are checked in and checked out efficiently while providing courteous and professional assistance throughout their stay. This includes being thoroughly familiar with all front desk operations such as check-in/check-out procedures, associated policies, and the use of systems relevant to the front office and PBX departments. The role requires handling a variety of guest requests, utilizing communication tools, managing cash handling processes accurately, and upholding the high standards of the 4-Star/4-Diamond service promise of the Omni brand.

Beyond operational duties, the Front Desk Agent is expected to know the hotel’s rate plans, amenities, and facilities in detail—ranging from the wireless internet offerings to guest loyalty programs, laundry services, spa operations, dining outlets, and recreational activities. The agent also plays a key role in inter-departmental coordination, ensuring seamless interaction between departments such as housekeeping, food and beverage, gift shop, purchasing, and the business center to enhance guest satisfaction. This role may require working overnight shifts and standing for prolonged periods, demanding energy, attention to detail, and a proactive approach.

Overall, this position is tailored for individuals who are customer-service focused, responsible with prior cash handling experience, and eager to be part of a top-tier resort that prioritizes guest happiness and employee growth. Working at the Omni Orlando Resort at ChampionsGate provides opportunities for career growth within a supportive environment renowned for hospitality innovation and luxury service excellence.