Overnight Front Desk Agent

The job opening is at Marriott International, a leading global hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Specifically, this opportunity is at the W Hotels brand, which is part of Marriott International’s collection. W Hotels is known for its innovative and unique approach to luxury hospitality, emphasizing creativity, style, and an energetic, forward-thinking culture. The company strives to ignite curiosity and expand worlds for its guests, offering a memorable and unique experience that goes beyond typical accommodations. This particular location is based in Bellevue, Washington, at 10455 NE 5th Pl. The position is full-time and non-management, with a consistent pay rate of $28.20 per hour. Open availability is required, with a preference for overnight shifts, ensuring flexible scheduling that accommodates guests' needs at any time of day or night.

The role being offered is that of a Guest Experience Expert, a vital position within the Rooms & Guest Services Operations category. Unlike traditional front desk roles focused mainly on check-in and check-out, this role centers on creating engaging, personalized, and memorable guest experiences throughout their entire stay. Guest Experience Experts play an active part in managing a variety of guest requests and operational tasks, including processing service needs, responding to inquiries, completing necessary reports, and sharing recommendations about local attractions or hidden gems around the area. This hands-on, proactive role requires employees to move throughout the hotel environment freely, ensuring smooth operations and guest satisfaction.

Key responsibilities include maintaining a safe working environment in line with company policies, upholding confidentiality and protecting company assets, and delivering service with a professional demeanor in appearance, communication, and behavior. The role is physically active, requiring standing, sitting, or walking for extended periods and the ability to move, lift, and handle objects weighing up to 10 pounds without assistance. Success in this role means consistently delivering excellence in guest service while supporting the hotel's operational goals and brand standards.

Marriott International and W Hotels prioritize an inclusive and diverse work culture that welcomes individuals from all backgrounds and respects the unique talents and experiences each team member brings. They are committed to equal employment opportunities and fostering an environment free from discrimination, including protections for disabilities, veteran status, and other legally protected categories.

Employees in this position receive a robust benefits package that supports overall well-being and work-life balance. These include access to a 401(k) plan, stock purchase options, employee discounts at Marriott properties, commuter benefits, assistance plans, childcare discounts, and, for full-time employees, medical, dental, and vision coverage. Additional benefits include flexible spending accounts for healthcare and dependent care, life and disability insurance, accident protection, paid parental leave, educational assistance, and adoption expense reimbursements. Washington state employees also accrue paid sick leave and enjoy a minimum of seven holidays per year, ensuring time off to recharge.

Overall, joining W Hotels through Marriott International means becoming part of a dynamic, global team where creativity, forward-thinking, and exceptional guest service are at the core of the work culture. This opportunity is ideal for individuals seeking a vibrant hospitality career with flexibility, growth potential, and the chance to contribute to an innovative luxury brand known worldwide.