Overnight Front Desk Agent

Marriott International stands as a worldwide leader in the hospitality industry, renowned for consistently delivering exceptional service and memorable experiences to guests across the globe. Among its many distinguished brands is JW Marriott, a luxury segment of Marriott International that encompasses over 100 stunning properties in gateway cities and unique resort destinations. JW Marriott is committed to fostering a culture where associates come first, believing that the happiness and well-being of employees directly translate into superior guest satisfaction. The brand prides itself on offering a work atmosphere marked by camaraderie, diversity, and a shared passion for excellence. JW Marriott not only provides opportunities for professional development, recognition, and training but also emphasizes holistic well-being, ensuring associates thrive both personally and professionally.

Located at 200 110th Ave NE in Bellevue, Washington, the JW Marriott property offers an exciting opportunity for individuals passionate about hospitality to join their team as a Guest Experience Expert. This is a full-time, non-management position with a competitive hourly wage of $28.38. The role is designed for those who are eager to contribute to a dynamic guest service environment, ensuring every visitor's stay is not just comfortable but truly memorable.

The Guest Experience Expert role goes beyond the traditional check-in and check-out duties. Individuals in this position are empowered to take the initiative in delivering a comprehensive array of services that support guests throughout their stay. The role requires a proactive approach to operational tasks, handling guest requests efficiently, completing necessary reports, and sharing insightful information about local attractions to enrich the guest experience. The Guest Experience Expert acts as a vital link between the guests and the entire hospitality team, ensuring all interactions and transactions are seamless and contribute positively to the overall guest journey.

Success in this role demands adherence to several critical standards, including creating a safe workplace, following company policies and procedures meticulously, maintaining confidentiality, protecting company assets, and upholding the highest quality standards. Professionalism is key; this includes maintaining a polished uniform, personal appearance, and effective communication skills. The position requires being on one’s feet for extended periods, with duties involving standing, sitting, walking, and physically handling objects weighing up to 10 pounds without assistance.

JW Marriott’s commitment to equal opportunity hiring is evident in its dedication to creating an inclusive environment where diversity is celebrated. The company values the unique backgrounds and experiences each associate brings and supports non-discrimination on any protected basis. This ethos fosters an environment where all employees are welcomed and have access to opportunities for growth and development.

Employees at JW Marriott enjoy an extensive range of benefits designed to support their health, financial security, and work-life balance. Full-time associates have access to medical, dental, and vision insurance, life and disability insurance, flexible spending accounts, accident insurance, adoption reimbursement, paid parental leave, and educational assistance. Moreover, all employees are invited to participate in the 401(k) retirement plan, stock purchase plan, and receive discounts at Marriott properties, commuter benefits, employee assistance programs, and childcare discounts. Additionally, Washington state employees accrue paid sick leave and holiday benefits, contributing further to a supportive work environment.

By joining JW Marriott as a Guest Experience Expert, associates become part of a renowned global team committed to the art of hospitality. They help uphold the legacy of J. Willard Marriott by delivering thoughtful and heartfelt service that ensures guests experience the brand’s promise of "Wonderful Hospitality. Always." This role promises not just a job but a career path where one can grow, belong, and become the best version of themselves within a supportive and luxury hotel environment.