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Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
The Ritz-Carlton St. Louis, located at 100 Carondelet Plaza in Clayton, Missouri, is a prestigious luxury hotel renowned for its exceptional service and elegance. As part of the globally recognized Ritz-Carlton brand, the hotel prides itself on delivering rare and special luxury experiences that leave a lasting impression on every guest. The Ritz-Carlton brand is synonymous with high standards of hospitality, and the St. Louis property upholds this reputation by focusing on impeccable guest service and meticulous attention to detail. As a cornerstone of Marriott International’s portfolio, The Ritz-Carlton offers associates an opportunity to work in a culture that values... Show More
Job Requirements
- High school diploma or GED equivalent
- ability to handle multiple payment types accurately
- excellent communication skills
- ability to maintain professionalism and confidentiality
- physical capacity to stand, sit, walk for extended periods
- ability to lift, carry, push, pull objects up to 10 pounds
- availability for overnight shifts
Job Qualifications
- High school diploma or GED equivalent
- no related work experience required
- no supervisory experience required
- ability to communicate clearly and professionally
- capacity to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
Job Duties
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- process all payment types such as room charges, cash, checks, debit, or credit
- process all check-outs including resolving any late and disputed charges
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- coordinate with Housekeeping to track readiness of rooms for check-in
- communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
- supply guests with directions and information regarding property and local areas of interest
Job Criteria
Experience
No experience required
Job Location
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