Overnight Front Desk Agent

The Ritz-Carlton St. Louis, located at 100 Carondelet Plaza in Clayton, Missouri, is a prestigious luxury hotel renowned for its exceptional service and elegance. As part of the globally recognized Ritz-Carlton brand, the hotel prides itself on delivering rare and special luxury experiences that leave a lasting impression on every guest. The Ritz-Carlton brand is synonymous with high standards of hospitality, and the St. Louis property upholds this reputation by focusing on impeccable guest service and meticulous attention to detail. As a cornerstone of Marriott International’s portfolio, The Ritz-Carlton offers associates an opportunity to work in a culture that values creativity, compassion, and excellence. With over 100 award-winning properties worldwide, The Ritz-Carlton continues to lead the luxury hospitality industry by fostering a diverse and inclusive workplace and empowering employees to provide memorable guest experiences.

The Auditor position at The Ritz-Carlton St. Louis is a full-time, non-management role situated within the Rooms & Guest Services Operations department. This position specifically prefers candidates available for a five-day overnight shift schedule. The Auditor plays a critical role in ensuring the smooth and accurate processing of all guest check-ins and check-outs while maintaining exceptional guest service standards. Auditors are responsible for confirming reservations, room assignments, and payment processing including handling room charges, cash, checks, debit, and credit transactions. They also resolve any late and disputed charges during checkout with precision and care.

Professionals in this role manage telephone communications by answering, recording, and processing guest calls, messages, and requests swiftly and courteously. Coordination with the Housekeeping team to verify room readiness is essential, as is communicating parking procedures to guests and ensuring that bell or valet staff are dispatched as required. Auditors provide guests with detailed information about the property and local attractions, enhancing the overall guest experience. Their responsibilities extend to generating and analyzing daily reports such as arrivals and departures, checking for accuracy, and completing cashier and closing documentation in compliance with accounting standards. The role demands adherence to all safety, security, and company policies to ensure a safe and professional work environment.

The Auditor is expected to maintain a clean and professional appearance, uphold confidentiality of proprietary information, and protect hotel assets. Guest interaction is a focal point of the position, requiring warm welcomes, anticipation of guest needs, assistance for individuals with disabilities, and genuine expressions of appreciation. Clear and professional communication, proper telephone etiquette, and the development of positive working relationships are integral to success. The position also involves physical activities such as standing, sitting, walking for extended periods, and handling objects weighing up to 10 pounds. The Ritz-Carlton fosters an environment where every associate is encouraged to do their best work, belong to an amazing global team, and become the best version of themselves by embracing the company’s Gold Standards including the Employee Promise and Service Values.

This role offers the perfect opportunity for individuals who are eager to start a career in luxury hospitality without prior experience or supervision responsibilities. The preferred qualifications include a high school diploma or GED equivalent, and while no previous work or supervisory experience is necessary, candidates are expected to commit to delivering the Ritz-Carlton standard of excellence consistently. By joining The Ritz-Carlton St. Louis, associates gain the chance to be part of a celebrated brand that values diversity, inclusion, and the unique strengths each employee brings. This Auditor position embodies the company’s promise to provide an environment where employees feel proud of their work, supported by a strong culture that enhances personal and professional growth.