
Job Overview
Compensation
Hourly
Range $12.50 - $13.50
Work Schedule
Flexible
Benefits
Flexible work schedules
Same-day pay
Paid Time Off
promotional opportunities
Free PF Black Card membership
Free CPR and trainer certifications
Retirement savings program with a 4% company match
Free Employee Assistance Program
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
volunteer opportunities
A fun judgment-free environment
Job Description
Planet Fitness is one of the largest and fastest-growing fitness center franchises in North America, known for its commitment to providing an affordable, non-intimidating, and judgment-free workout environment. With a mission to enhance lives through accessible fitness options, Planet Fitness embraces a culture of inclusivity and community engagement. The brand prides itself on creating a welcoming atmosphere, often referred to as the "Judgement Free Zone," where individuals of all fitness levels feel comfortable and supported. The company partners with local communities by contributing time and financial resources to strengthen community ties while promoting healthy lifestyles.
Joining Planet Fitness as a Front Desk Team Member means becoming part of a dynamic and enthusiastic team dedicated to delivering exceptional customer service and ensuring a positive member experience. This role serves as the first point of contact for members and visitors, requiring excellent communication skills, a passion for health and fitness, and a friendly, approachable attitude. Team Members enjoy flexible work schedules, same-day pay, paid time off, and opportunities for career advancement. Additionally, the position offers valuable perks such as a free PF Black Card Membership, which includes benefits like access to any Planet Fitness gym nationwide, free guest passes, complimentary amenities such as tanning, hydromassage, and total body enhancement, plus certifications in CPR and AED training.
The Front Desk Team Member is responsible for a wide range of duties including greeting members and guests, managing communications through various channels, assisting with membership services, and ensuring that gym facilities are clean, safe, and well-maintained. The role demands proficiency with technology used in servicing members and the ability to demonstrate exercise equipment usage. Safety is paramount, as the Team Member must be certified in CPR and AED to provide emergency assistance if needed. The work environment is engaging and fun, fostering a positive and supportive culture where employees can thrive. This position demands reliability, a strong sense of initiative, and the ability to work flexible hours including nights, weekends, and holidays.
Planet Fitness values diversity and is an equal opportunity employer committed to inclusive hiring practices. The company encourages applicants who are passionate about fitness, customer service, and community involvement to apply and be part of a company that is making a positive impact on health and fitness across North America.
Joining Planet Fitness as a Front Desk Team Member means becoming part of a dynamic and enthusiastic team dedicated to delivering exceptional customer service and ensuring a positive member experience. This role serves as the first point of contact for members and visitors, requiring excellent communication skills, a passion for health and fitness, and a friendly, approachable attitude. Team Members enjoy flexible work schedules, same-day pay, paid time off, and opportunities for career advancement. Additionally, the position offers valuable perks such as a free PF Black Card Membership, which includes benefits like access to any Planet Fitness gym nationwide, free guest passes, complimentary amenities such as tanning, hydromassage, and total body enhancement, plus certifications in CPR and AED training.
The Front Desk Team Member is responsible for a wide range of duties including greeting members and guests, managing communications through various channels, assisting with membership services, and ensuring that gym facilities are clean, safe, and well-maintained. The role demands proficiency with technology used in servicing members and the ability to demonstrate exercise equipment usage. Safety is paramount, as the Team Member must be certified in CPR and AED to provide emergency assistance if needed. The work environment is engaging and fun, fostering a positive and supportive culture where employees can thrive. This position demands reliability, a strong sense of initiative, and the ability to work flexible hours including nights, weekends, and holidays.
Planet Fitness values diversity and is an equal opportunity employer committed to inclusive hiring practices. The company encourages applicants who are passionate about fitness, customer service, and community involvement to apply and be part of a company that is making a positive impact on health and fitness across North America.
Job Requirements
- Minimum high school diploma or equivalent
- Basic computer proficiency
- Service-oriented and able to resolve member concerns
- Upbeat attitude
- Punctuality and reliability
- Initiative and strong communication skills
- Ability to work flexible schedule including nights, weekends, and holidays
Job Qualifications
- Minimum high school diploma or equivalent
- Basic computer proficiency
- Strong communication skills
- Service-oriented with ability to resolve member concerns
- Upbeat attitude
- Punctuality and reliability
- Ability to work a flexible schedule including nights, weekends, and holidays
- Initiative
Job Duties
- Communicate with members and team members in person, by phone, and in writing
- Follow verbal communication from members, team members, and supervisors
- Follow written communication including prepared scripts for member services such as info calls, tours, cancellations, and rate reviews
- Use different types of technology to service members
- Certify in both CPR and AED training
- Perform CPR and use the AED machine
- Use and understand exercise equipment and demonstrate its use to members
- Clean and maintain restrooms, locker areas, showers, Black Card Spa amenities, entryways, club floors, and exercise equipment including mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals
- Comply with all safety and sanitization guidelines
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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