Overnight Concierge | Luxury High-Rise - Downtown Austin

Worth Ross Management Company (WRMC) is a distinguished leader in luxury multifamily and Homeowners Association (HOA) management, recognized for its commitment to excellence and delivering superior resident experiences. With a reputation built on maintaining high standards and fostering welcoming communities, WRMC operates premium residential properties where residents feel valued and truly at home. The company emphasizes professionalism, attention to detail, and a customer-oriented approach, making it one of the most respected names in the property management sector.

Located in the vibrant downtown Austin Market District and Seaholm District, WRMC provides an exceptional living environment marked by modern amenities, quality service, and an inviting atmosphere. Their full-time Concierge role available for the overnight shift from Friday to Monday, 11:00 pm to 7:00 am, represents a critical position within their team.

The Concierge position at WRMC is designed for a polished, service-driven professional who excels in fast-paced, high-touch environments especially within luxury multifamily residential settings. This role involves being the primary point of contact for residents, guests, and vendors during overnight hours, serving as a welcoming presence and a trusted source of assistance. The Concierge will be responsible for managing building access, ensuring security protocols are followed, and handling various resident needs with discretion and professionalism.

Key responsibilities include greeting and providing outstanding service to residents and visitors, efficiently managing check-ins for guests and authorized vendors, and assisting residents with their inquiries and requests. Maintaining confidentiality and protecting resident privacy is paramount, along with responding appropriately to emergencies and resident concerns by escalating issues when necessary.

Additionally, the Concierge will log activities, packages, and deliveries accurately using the BuildingLink system and contribute to continuous improvement efforts by suggesting ideas to enhance the resident experience. The role also emphasizes fostering strong resident relations through timely follow-ups and resolution of issues, thereby reinforcing the community’s sense of security and satisfaction.

This role is ideal for individuals with a background in hospitality, luxury residential services, or concierge operations who possess excellent communication and interpersonal skills. The successful candidate will demonstrate high attention to detail, the ability to multitask and work independently, and professional judgment combined with a calm and solution-oriented approach. Comfort with technology and property management systems is also necessary, as is flexibility to work overnight shifts including weekends and holidays.

WRMC offers a comprehensive benefits package including medical, dental, and vision insurance; short-term and long-term disability coverage; an employee assistance program; identity theft protection; pet insurance; retirement plans including 401(k); and paid time off. This opportunity offers the chance to join a respected leader in luxury community management and to play a vital role in creating positive living experiences for residents in dynamic downtown Austin neighborhoods.