Overnight Concierge (Luxury High-rise)

The hiring establishment is FirstService Residential, a leading property management company specializing in luxury residential communities. Renowned for its commitment to exceptional service and tenant satisfaction, FirstService Residential manages a diverse portfolio of multifamily, commercial, and single-family properties. The company's focus is on creating outstanding living experiences by combining industry expertise with personalized service and high operational standards. With an emphasis on community engagement and resident well-being, FirstService Residential maintains a reputation for professionalism and excellence in property management.\n\nThe role being offered is for a Concierge within a luxury residential setting. This position requires individuals who are passionate about people and dedicated to providing superior customer service consistently. As a Concierge, the candidate will be the face of the community, facilitating resident needs and ensuring a memorable 5-star living experience. The role is dynamic and fast-paced, demanding excellent time management and problem-solving abilities. Daily interactions with residents and guests from varied backgrounds require an amicable personality and an unflappable disposition. The Concierge must possess in-depth knowledge of the local area and establish relationships with local business owners and VIPs to fulfill resident requests effectively. Typical duties include greeting residents, monitoring access to the property, managing mail and packages, coordinating transportation and reservations, and maintaining safety and security protocols. This role also involves administrative tasks tied to Front Desk and back-of-house operations.\n\nWorking as a Concierge at FirstService Residential offers a unique opportunity to be a critical link between residents and the array of services that define luxury community living. This is a full-time, non-exempt position with a competitive hourly wage of $25. The Concierge contributes significantly to the community atmosphere and resident satisfaction by delivering personalized attention and professional service. The ideal candidate should be service-oriented, organized, friendly, and able to maintain confidentiality while working independently or as part of a team. The company provides comprehensive benefits, including medical, dental, vision plans, paid time off, paid holidays, and a 401k plan with company match. Additionally, occasional travel for training and company events may be required. FirstService Residential supports equal opportunity employment and accommodates candidates needing alternative selection processes or reasonable accommodations under applicable laws. This position is crucial to upholding the high standards of living and service that residents expect in a luxury residential environment.