Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $20.00
Work Schedule
Night Shifts
Benefits
Excellent Benefits
401(k) contributions
Paid vacation
Paid sick leave
opportunities for growth
dynamic work environment
Inclusive culture
Job Description
Clearwater at Rancharrah is a premier luxury senior living community located in Reno, Nevada. Known for its commitment to excellence and compassionate care, Clearwater Living provides a warm and inviting environment where seniors can thrive and experience the highest quality of life. The community offers top-tier amenities, well-appointed living spaces, and a supportive culture dedicated to serving the needs of its residents. By fostering a respectful and engaging atmosphere, Clearwater Living ensures that seniors feel valued, safe, and connected with their community. This establishment is recognized not only for luxury accommodations but also for its outstanding customer service and a team-oriented approach that prioritizes residents' well-being.
Clearwater at Rancharrah is currently seeking a full-time Night Shift Concierge to join our dedicated team. This role is essential as the Concierge serves as the first point of contact, setting a warm and welcoming tone for residents, visitors, and staff entering the community. The Concierge acts as the face of Clearwater Living, responsible for greeting guests, answering phone calls, relaying messages, and delivering exceptional customer service. Beyond these interactions, the role supports various administrative functions across multiple departments, contributing to the smooth and efficient operation of the community. This position also plays a crucial part in community safety, being a key contact during emergencies and monitoring visitor access.
The ideal candidate will embody professionalism, friendliness, and attentiveness. Responsibilities include maintaining the cleanliness and organization of the front entrance and lobby, providing assistance to anyone entering the community, managing telephone communications with courtesy, and overseeing visitor log-in procedures. Additional duties such as sorting mail, handling resident requests, and maintaining lost and found items ensure operational excellence. The Concierge also supports meal attendance tracking and assists executive leadership with administrative tasks, demonstrating flexibility and a team-first attitude. Compliance with regulatory standards and Clearwater Living policies is mandatory, as is promoting open communication and teamwork among associates. A polished personal appearance aligned with company standards reflects the professional image expected of this position.
Clearwater Living offers excellent benefits including 401(k) contributions, paid vacation and sick leave, and opportunities for professional growth within a dynamic and fast-paced environment. Emphasizing a culture of people first and service always, the organization values diversity and inclusion, prohibiting discrimination of any kind. Join Clearwater at Rancharrah and be part of a community that truly celebrates seniors while advancing your career in senior living hospitality.
Clearwater at Rancharrah is currently seeking a full-time Night Shift Concierge to join our dedicated team. This role is essential as the Concierge serves as the first point of contact, setting a warm and welcoming tone for residents, visitors, and staff entering the community. The Concierge acts as the face of Clearwater Living, responsible for greeting guests, answering phone calls, relaying messages, and delivering exceptional customer service. Beyond these interactions, the role supports various administrative functions across multiple departments, contributing to the smooth and efficient operation of the community. This position also plays a crucial part in community safety, being a key contact during emergencies and monitoring visitor access.
The ideal candidate will embody professionalism, friendliness, and attentiveness. Responsibilities include maintaining the cleanliness and organization of the front entrance and lobby, providing assistance to anyone entering the community, managing telephone communications with courtesy, and overseeing visitor log-in procedures. Additional duties such as sorting mail, handling resident requests, and maintaining lost and found items ensure operational excellence. The Concierge also supports meal attendance tracking and assists executive leadership with administrative tasks, demonstrating flexibility and a team-first attitude. Compliance with regulatory standards and Clearwater Living policies is mandatory, as is promoting open communication and teamwork among associates. A polished personal appearance aligned with company standards reflects the professional image expected of this position.
Clearwater Living offers excellent benefits including 401(k) contributions, paid vacation and sick leave, and opportunities for professional growth within a dynamic and fast-paced environment. Emphasizing a culture of people first and service always, the organization values diversity and inclusion, prohibiting discrimination of any kind. Join Clearwater at Rancharrah and be part of a community that truly celebrates seniors while advancing your career in senior living hospitality.
Job Requirements
- High School Diploma or GED required
- At least one year of relevant work experience in senior living, hospitality or related field preferred
- Background clearances as required by government regulations
- Must meet health requirements including TB test
- Current First Aid, CPR, or BLS certification is beneficial
Job Qualifications
- High School Diploma or GED required
- A minimum of one year of work experience in senior living, hospitality or in related field preferred
- Background clearances as required by government regulations
- Must meet health requirements, including TB
- Current First Aid/CPR/BLS Certification a plus
Job Duties
- Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
- Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
- Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
- Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
- Sort and distribute incoming mail
- Accept and report resident’s special requests
- Maintain communities lost and found system
- Order and replenish administrative supplies as necessary
- Support Executive Director and other departments in administrative functions as needed
- Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
- Ensure regulatory compliance and report any issues or concerns immediately
- Comply with Clearwater Living standards/policies to encourage safe and efficient operations
- Encourage teamwork through open communication with associates
- Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
- Represent the Clearwater Living principles and core values on a daily basis
- Perform other duties and tasks as assigned or required
Job Criteria
Experience
No experience required
Job Location
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