Job Overview
Employment Type
Part-time
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Life insurance
Employee assistance program
Job Description
Grand Living is an innovative and rapidly growing company dedicated to redefining senior living. It is recognized as a distinguished leader in senior hospitality, celebrated for creating vibrant communities that seamlessly blend luxury, comfort, and exceptional service tailored to the unique needs of seniors. With a passion for excellence, Grand Living crafts extraordinary residences that feature gracious apartments and stunning décor, infused with an unwavering commitment to design excellence. The essence of Grand Living’s reputation lies not only in their elegant architectural designs but also in their people—their dedicated team provides unparalleled personal service that enhances every aspect of resident life. This combination of sophisticated amenities and heartfelt engagement with residents is what makes Grand Living a truly iconic name in the senior living industry.
The Concierge position at Grand Living is a vital role within the community, focused on enriching the overall resident experience. As the first point of contact, the Concierge embodies The Sterling Touch® philosophy, responding to resident and guest needs with courtesy, professionalism, and a warm, helpful attitude. This part-time role requires weekend overnight availability, making it essential for candidates to be adaptable while maintaining a consistently high level of service. Responsibilities include managing a variety of clerical duties, coordinating community activities, facilitating communications, accepting and directing phone calls, distributing correspondence, and welcoming visitors, guests, residents, and team members. Working under the guidance of the Business Office Manager, the Concierge adheres to the community’s standards and operational procedures to ensure smooth daily operations.
Grand Living offers a high-end environment where every interaction is designed to make residents feel uniquely embraced and valued. This role is integral to maintaining the community’s exceptional standard for hospitality and is suited for individuals who thrive in service-oriented environments, especially within the senior housing field. Candidates will benefit from working in a supportive culture that values diversity, inclusion, and celebrates individual contributions. With its rich combination of luxury, innovation, and heartfelt service, Grand Living continues to be a leader in redefining how generations embrace life, offering a work environment where team members are respected, supported, and empowered to make a difference every day.
The Concierge position at Grand Living is a vital role within the community, focused on enriching the overall resident experience. As the first point of contact, the Concierge embodies The Sterling Touch® philosophy, responding to resident and guest needs with courtesy, professionalism, and a warm, helpful attitude. This part-time role requires weekend overnight availability, making it essential for candidates to be adaptable while maintaining a consistently high level of service. Responsibilities include managing a variety of clerical duties, coordinating community activities, facilitating communications, accepting and directing phone calls, distributing correspondence, and welcoming visitors, guests, residents, and team members. Working under the guidance of the Business Office Manager, the Concierge adheres to the community’s standards and operational procedures to ensure smooth daily operations.
Grand Living offers a high-end environment where every interaction is designed to make residents feel uniquely embraced and valued. This role is integral to maintaining the community’s exceptional standard for hospitality and is suited for individuals who thrive in service-oriented environments, especially within the senior housing field. Candidates will benefit from working in a supportive culture that values diversity, inclusion, and celebrates individual contributions. With its rich combination of luxury, innovation, and heartfelt service, Grand Living continues to be a leader in redefining how generations embrace life, offering a work environment where team members are respected, supported, and empowered to make a difference every day.
Job Requirements
- High school diploma or GED
- Customer service experience in senior housing preferred
- Ability to read, write and understand English
- Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull continuously
- Ability to lift or carry up to 20 pounds
- Ability to push or pull carts up to 50 pounds
Job Qualifications
- High school diploma or GED
- Customer service experience preferred, especially in senior housing
- Ability to communicate effectively in English, both written and verbal
- Proficient in handling multiple tasks and managing requests efficiently
- Strong interpersonal and organizational skills
- Ability to lift up to 20 pounds and push/pull carts weighing up to 50 pounds
- Ability to stand and remain active throughout the shift
Job Duties
- Serve as the first point of contact for residents and guests
- Handle clerical tasks including correspondence distribution and telephone management
- Coordinate community activities and events
- Provide timely, courteous, and professional assistance in accordance with The Sterling Touch® philosophy
- Interact effectively with residents, visitors, family members, and team members
- Support administrative functions under the direction of the Business Office Manager
- Maintain a welcoming and organized environment
Job Criteria
Experience
No experience required
Job Location
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