Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $31.25
Benefits
Health Insurance
bonus eligible
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Marriott International is a globally recognized leader in hospitality, dedicated to delivering exceptional guest experiences across a diverse portfolio of brands. Among its luxury offerings, JW Marriott stands out as a distinguished brand known for its sophisticated properties located in gateway cities and resort destinations worldwide. JW Marriott places a strong emphasis on fostering a supportive work environment where associates are valued and empowered. The company believes that happy associates lead to delighted guests and thus invests heavily in training, development, recognition, and holistic well-being initiatives. Joining Marriott Hotels means becoming part of a vast, dynamic global community that cherishes cultural diversity, innovation, and a commitment to excellence.
This management role at the JW Marriott Philadelphia is a full-time, overnight position located at 1 Arrivals Rd, Philadelphia. The hourly pay range for this position is between $28.35 and $31.25, with eligibility for bonuses. The position focuses on the day-to-day operations of Rooms Management, including departments such as Housekeeping, Recreation, Laundry, AYS, Bell Staff, Front Desk, and Concierge/Guest Services. As an entry-level management role, it offers an excellent opportunity for professionals aiming to advance their careers in hospitality management by gaining exposure to various facets of hotel operations and guest services.
The core responsibilities revolve around supporting the management of room operations by overseeing shift activities, ensuring completion of operational checklists, and managing department reports. The role requires a comprehensive understanding of all related operations to maintain high standards of cleanliness, service, and efficiency, which directly affect guest satisfaction and the achievement of operating budgets. The manager assists in scheduling and supervising employees, managing supplies and uniforms, and ensuring compliance with loss prevention policies.
In addition to operational oversight, the role involves contributing critical information to budget management by maximizing room revenue through selling procedures and verifying room rate accuracy. The position also requires the use of budgets, operating statements, and payroll reports to assist in managing departmental expenses effectively. Understanding the financial goals of room operations and their influence on overall property profitability is essential.
A vital aspect of this management role is enhancing the guest experience by setting a positive example for guest relations, interacting with guests to gather feedback, and addressing guest concerns with professionalism and empathy. The position involves investigation support for employee and guest incidents and ensures the use of guest information tracking systems to foster successful repeat guest recognition programs.
Working at JW Marriott Philadelphia offers a chance to be part of a company committed to equal employment opportunities and a culture that values the unique backgrounds of its associates. Employees benefit from a dynamic and inclusive environment that promotes continuous growth and success. The role offers not only a competitive salary and bonus potential but also the opportunity to work within a prestigious luxury hospitality brand that prides itself on delivering world-class service, innovative management practices, and a supportive workplace culture. This position is ideal for individuals passionate about luxury hospitality seeking to enhance their skills in a respected hotel management career path.
This management role at the JW Marriott Philadelphia is a full-time, overnight position located at 1 Arrivals Rd, Philadelphia. The hourly pay range for this position is between $28.35 and $31.25, with eligibility for bonuses. The position focuses on the day-to-day operations of Rooms Management, including departments such as Housekeeping, Recreation, Laundry, AYS, Bell Staff, Front Desk, and Concierge/Guest Services. As an entry-level management role, it offers an excellent opportunity for professionals aiming to advance their careers in hospitality management by gaining exposure to various facets of hotel operations and guest services.
The core responsibilities revolve around supporting the management of room operations by overseeing shift activities, ensuring completion of operational checklists, and managing department reports. The role requires a comprehensive understanding of all related operations to maintain high standards of cleanliness, service, and efficiency, which directly affect guest satisfaction and the achievement of operating budgets. The manager assists in scheduling and supervising employees, managing supplies and uniforms, and ensuring compliance with loss prevention policies.
In addition to operational oversight, the role involves contributing critical information to budget management by maximizing room revenue through selling procedures and verifying room rate accuracy. The position also requires the use of budgets, operating statements, and payroll reports to assist in managing departmental expenses effectively. Understanding the financial goals of room operations and their influence on overall property profitability is essential.
A vital aspect of this management role is enhancing the guest experience by setting a positive example for guest relations, interacting with guests to gather feedback, and addressing guest concerns with professionalism and empathy. The position involves investigation support for employee and guest incidents and ensures the use of guest information tracking systems to foster successful repeat guest recognition programs.
Working at JW Marriott Philadelphia offers a chance to be part of a company committed to equal employment opportunities and a culture that values the unique backgrounds of its associates. Employees benefit from a dynamic and inclusive environment that promotes continuous growth and success. The role offers not only a competitive salary and bonus potential but also the opportunity to work within a prestigious luxury hospitality brand that prides itself on delivering world-class service, innovative management practices, and a supportive workplace culture. This position is ideal for individuals passionate about luxury hospitality seeking to enhance their skills in a respected hotel management career path.
Job Requirements
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related professional area
- Ability to work overnight
- Strong interpersonal and organizational skills
- Ability to handle guest complaints and inquiries effectively
- Proficiency in using department equipment and operational software
- Knowledge of safety and loss prevention policies
- Availability to work full time
- Willingness to work in a management capacity
- Effective communication skills
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and communication skills
- Ability to operate department equipment and understand night audit procedures
- Knowledge of loss prevention policies
- Experience with scheduling and employee time management
- Customer service skills
- Ability to analyze budgets and operating reports
Job Duties
- Opens and closes Front Desk shifts and Housekeeping ensuring completion of assigned shift checklist and other duties
- Runs and reviews critical information contained in room operations reports
- Understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
- Operates all department equipment as necessary and reports malfunctions
- Ensures employees have the proper supplies and uniforms
- Understands night audit procedures and utilizes reports as necessary
- Understands and complies with loss prevention policies and procedures
- Communicates performance expectations to employees
- Handles employee questions and concerns
- Schedules employees to business demands and tracks employee time and attendance
- Supervises same day selling procedures to maximize room revenue and property occupancy
- Verifies accuracy of room rates
- Uses budgets, operating statements and payroll progress reports to assist in management
- Participates in management of departmental controllable expenses
- Assists in the investigation of employee and guest accidents
- Interacts with guests to obtain feedback and handles guest problems and complaints
- Assists in reviewing comment cards and guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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