Overnight Assistant Front Desk Manager

Sheraton Hotels & Resorts, a prestigious global hospitality brand under the Marriott International umbrella, is dedicated to delivering exceptional guest experiences and creating a sense of belonging across its worldwide community. Since 1937, Sheraton has been a trusted name in the hotel industry, welcoming travelers to more than 400 locations globally. Known for its commitment to quality service, cultural diversity, and inclusive workplace culture, Sheraton fosters an environment where employees are encouraged to grow both personally and professionally. Joining Sheraton Hotels & Resorts means becoming part of Marriott International, a leader in the hospitality industry committed to equal opportunity employment, diversity, and fostering a supportive atmosphere for all team members. The company prides itself on valuing unique backgrounds and experiences, creating a rich and inclusive work environment where everyone has the chance to succeed and contribute to the organization’s mission of being "The World’s Gathering Place."

The Front Desk Manager at Sheraton located in New Orleans, Louisiana, is a full-time entry-level management position essential to the smooth operation and guest satisfaction on the property. This role primarily involves overseeing the daily functions of the front office including bell/door staff, switchboard operators, and guest services. The manager is responsible for leading the front desk team, ensuring adherence to company standards, financial goals, and operational policies, while actively supporting both guest and employee satisfaction. With a pay range between $25.48 and $28.85 per hour plus eligibility for bonuses, this position offers a competitive compensation package within the hotel management sector.

Key responsibilities include managing daily shift operations, assisting in training and development of staff, resolving guest complaints effectively, and maintaining strong communication across the front office operation. The Front Desk Manager acts as a role model in demonstrating integrity, customer service excellence, and professionalism. This role demands a hands-on approach, requiring the ability to perform front desk duties in the absence of staff and contribute to achieving financial performance targets through room revenue maximization and effective loss prevention strategies.

The front office manager supports human resource activities such as coaching employees, participating in appraisal processes, and fostering an atmosphere of mutual respect and cooperation among team members. Additionally, this role plays a vital part in maintaining operational continuity, supporting projects and policies related to guest recognition programs, and ensuring compliance with all company policies and procedures. The position requires excellent leadership and interpersonal skills, a strong commitment to customer service, and the ability to manage multiple responsibilities in a fast-paced environment. Joining Sheraton means becoming part of a globally recognized brand that offers career growth, extensive training, and the opportunity to work with a diverse team committed to delivering memorable and personalized guest experiences every day.