Overnight Assistant Front Desk Manager

The Westin Galleria Houston is a distinguished hotel located in the vibrant city of Houston, Texas. It is part of Marriott International, a global hospitality leader known for delivering exceptional guest experiences across its diverse portfolio of brands. The Westin Galleria Houston combines luxury with comfort, offering a full range of amenities designed to enhance the stay of every guest. Situated at 5060 W Alabama St, the hotel caters to business travelers, tourists, and event attendees alike, making it a central hub of activity in the city. The establishment is committed to inclusivity and equal opportunity employment, fostering a rich culture built on diversity, respect, and mutual growth.

This particular role is an entry-level management position within the Front Office department, specifically focusing on Rooms and Guest Services Operations. The position is full-time with an overnight shift schedule and offers an hourly wage ranging from $25.77 to $28.37 plus eligibility for bonuses. The management role is crucial in supporting daily shift operations in areas that include Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. The goal of this position is to ensure both guest and employee satisfaction while achieving operational and financial objectives. The role involves supporting the front desk manager by assisting with financial tasks, administrative duties, and operational leadership to create a seamless experience for guests.

The responsibilities include using strong interpersonal and communication skills to lead and motivate team members, encouraging trust, respect, and cooperation, and serving as a role model. The individual will handle employee concerns, support daily front desk operations, and assist with complaint resolution and conflict management. This role also involves promoting excellence in customer service, training staff on credit policies, managing room sales to maximize revenue, and participating in departmental meetings to align with performance goals. Employee coaching, mentoring, and development are also integral parts of the role to maintain high standards of service and build a team-oriented environment.

At Westin, associates are encouraged to embrace well-being practices that reflect the brand's commitment to wellness, both on and off property. This ethos is essential to delivering authentic, high-quality guest experiences. The ideal candidate is passionate, optimistic, active, and adventurous, ready to contribute to a dynamic team that values personal and professional growth. Marriott International's dedication to equal opportunity employment ensures that all associates can thrive in an environment that celebrates diverse backgrounds and talents. This management position promises an enriching career path within a globally recognized hospitality company where you can grow and become the best version of yourself.