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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $28.37
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career Development
Job Description
The Westin Galleria Houston is a distinguished hotel located in the vibrant city of Houston, Texas. It is part of Marriott International, a global hospitality leader known for delivering exceptional guest experiences across its diverse portfolio of brands. The Westin Galleria Houston combines luxury with comfort, offering a full range of amenities designed to enhance the stay of every guest. Situated at 5060 W Alabama St, the hotel caters to business travelers, tourists, and event attendees alike, making it a central hub of activity in the city. The establishment is committed to inclusivity and equal opportunity employment, fostering a rich... Show More
Job Requirements
- High school diploma or GED
- two years experience in guest services, front desk, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- ability to work overnight shifts
- strong interpersonal skills
- effective communication abilities
- problem-solving skills
- commitment to customer service
- ability to lead and support a team
- familiarity with front desk and guest services operations
Job Qualifications
- High school diploma or GED
- two years experience in guest services or front desk roles
- or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- strong leadership and communication skills
- ability to handle guest complaints
- knowledge of front desk operations
- experience with staff training and performance monitoring
Job Duties
- Lead and assist with daily shift requirements
- utilize interpersonal and communication skills to influence and encourage team members
- handle employee questions and concerns
- support daily front desk shift operations
- resolve guest complaints and disputes
- participate in departmental meetings
- support training and development of staff
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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