Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $27.40
Benefits
Health care benefits
401(k) plan with up to 5% company match
paid time off including sick leave
Life insurance
Group disability insurance
Tuition Assistance
Employee stock purchase plan at 15% discount
Job Description
Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Drive in Nashville, Tennessee, is a premier destination known for its expansive facilities, exceptional guest experiences, and a wide range of amenities. As a part of Marriott International, Gaylord Hotels bring together a rich blend of culture, talent, and hospitality expertise, delivering environments and services that foster memorable gatherings and extraordinary experiences. Marriott International is globally recognized for its commitment to inclusivity, employee development, and operational excellence, providing associates with abundant opportunities for career growth and personal fulfillment. Marriott offers a comprehensive benefits package including health care, 401(k) with company... Show More
Job Requirements
- high school diploma or GED
- 2 years experience in guest services, front desk or related professional area
- or 2-year degree from accredited university in hotel management, hospitality, business administration or related major
- excellent interpersonal and communication skills
- ability to lead and influence team members
- strong customer service orientation
- ability to handle complaints and resolve conflicts
- willingness to perform front desk duties as needed
- compliance with loss prevention policies and procedures
Job Qualifications
- high school diploma or GED with 2 years experience in guest services or related area
- or 2-year degree in hotel and restaurant management, hospitality, business administration or related major
- strong leadership and communication skills
- ability to handle guest complaints and disputes
- experience supporting team operations and training
- knowledge of front office operations including bell staff, switchboard and concierge
- ability to mentor, coach and provide feedback to staff
Job Duties
- lead and influence front desk team using strong interpersonal and communication skills
- encourage mutual trust, respect, and cooperation among team members
- support all areas of the front office in absence of managers
- handle guest complaints and disputes effectively
- participate in department meetings and communicate front desk goals
- support training on credit policies and revenue maximization
- perform front desk duties as necessary
Job Location
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