Outlets Manager - Rocks Restaurant and Bar - Marriott - Galleria - Atlanta, GA

Concord is a renowned hospitality company known for its dedication to providing excellent service and creating outstanding guest experiences. Operating in the hotel and restaurant industry, Concord manages multiple full-service hotels and restaurants where quality, integrity, and community form the foundation of its corporate culture. The company is committed to fostering a positive and supportive work environment, valuing its associates and encouraging their professional growth and development. Concord's culture revolves around five core Cornerstones: Quality, Integrity, Community, Profitability, and Fun. This foundation ensures the company not only meets business goals but also creates a workplace where associates feel valued, engaged, and motivated. The organization maintains high operational standards and a strong focus on both customer satisfaction and associate well-being, including a drug-free workplace and equal employment opportunities for all candidates. Concord encourages those with hospitality expertise to join their team where they can develop their careers and enjoy working in an engaging and supportive environment.

The role of the Outlets Manager at Concord is a dynamic and pivotal position within the company’s food and beverage operations. This full-time position offers a competitive salary range from $54,235.30 to $67,794.13, reflecting the responsibilities and experience required for the role. The Outlets Manager will oversee the management of multiple beverage outlets within the hotel setting, including concierge services, restaurant bars, and banquet bars. This leadership role requires a minimum of two years of supervisory or managerial experience specifically in full-service restaurants or full-service hotels, ensuring the candidate understands the nuances and demands of hospitality management.

As an Outlets Manager, you will be responsible for delivering friendly and professional service to guests and patrons while maintaining excellent food quality, strong price value, and consistent execution in well-maintained and attractive environments. You will monitor meal delivery to ensure timeliness, proper plating, portion control, and temperature standards are consistently met. An important part of your duties will be the development and implementation of strategies aimed at cost savings, labor retention, and the professional growth of associates. You will take a hands-on approach to training staff in service protocols and product knowledge, leading daily service education sessions and spearheading new training programs for servers, bussers, hosts, and bartenders.

Continuous evaluation of restaurant service performance and staff development through regular employee discussions and evaluations will also be crucial. You will coordinate closely with the kitchen team to ensure excellent food quality and presentation, participate in the evaluation of food products and kitchen staff performance, and contribute to product development aligned with market positioning. Your role will extend to managing liquor and wine selections, supervision of procurement, and assisting the General Manager or Food and Beverage Director with financial objectives and budget processes. Executing and enhancing annual marketing plans, staying responsive to new opportunities, and maintaining consistently high operational standards to meet financial targets will be key responsibilities.

Beyond these operational duties, Concord’s Outlets Manager must foster a positive work environment that supports associate retention and development. The company emphasizes training, career advancement opportunities, and comprehensive benefits for full-time associates, including medical, dental, vision insurance, life insurance, disability options, 401K plans, tuition assistance, and discounted room rates at Concord-managed hotels. This role is well-suited for those who are passionate about hospitality, leadership, and continuous improvement in a collaborative and supportive setting where their contributions are valued and rewarded. If you are seeking to advance your career within a company that prioritizes quality service and an associate-first culture, this opportunity with Concord awaits you.