Outlets Manager

Pyramid Global Hospitality is a renowned hospitality management company that puts its employees first, fostering a culture of inclusivity, growth, and well-being. They operate more than 230 properties worldwide, delivering exceptional guest experiences through a dedicated workforce nurtured by ongoing training and development opportunities. Pyramid Global Hospitality is committed to offering comprehensive employee benefits, including health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and hotel stay rates for employees. Their People First approach emphasizes creating a supportive and collaborative work environment that empowers employees to thrive, whether they are newcomers or seasoned professionals in the hospitality industry.

One of their flagship properties, the Houston Marriott Westchase, stands as one of the largest full-service Marriott hotels in Houston, boasting over 604 renovated guest rooms and 40,000 square feet of versatile event space. The hotel features a grand ballroom, multiple boardrooms, and numerous meeting rooms, establishing itself as an ideal location for both guests and hospitality professionals. Situated conveniently off Beltway 8 and Westheimer, the hotel prides itself on a friendly and positive atmosphere.

The role offered is for an Outlets Manager, a crucial leadership position responsible for the operational excellence and daily management of all food and beverage outlets within the hotel. This includes the Restaurant, Gift Shop, M Club Lounge, and In-Room Dining services. The Outlets Manager plays a key role in driving revenue, ensuring upscale service and presentation standards, and fostering a positive team culture focused on guest satisfaction. This salaried, exempt position demands a dynamic and guest-focused hospitality expert who leads by example and champions service excellence.

Key responsibilities include planning and managing outlet work schedules, conducting briefings, monitoring service standards, and ensuring compliance with all regulatory requirements. The Outlets Manager oversees inventory control, ordering, cost management, and budget adherence across all outlets. Collaboration with the culinary team ensures consistent quality and upscale presentation of food and beverage offerings. Menu development and beverage program leadership, including seasonal menus, craft cocktails, and happy hour specials, fall under this role's purview.

The position requires direct guest engagement, including performing table touches and resolving complaints promptly to uphold the hotel’s high standards. Interdepartmental coordination with front desk, finance, sales, catering, and event teams is vital to seamless operation and guest experience delivery. Leadership duties encompass hiring, training, coaching, and maintaining a motivated and high-performing team dedicated to professionalism, respect, and teamwork.

Candidates for the Outlets Manager must bring at least three years of supervisory or management experience within a full-service or upscale hotel or restaurant environment, with hotel restaurant management experience preferred. Proficiency with the Micros POS system and familiarity with Microsoft Office applications are necessary, and a Food Service Sanitation Certification is required or must be obtained within 30 days of hire. Additional certifications such as TABC and CPR/First Aid are preferred. A high school diploma is mandatory, while a bachelor's degree in Hospitality Management or a related field is advantageous.

The work environment demands flexibility with shifts including AM, PM, and Mid shifts, frequent standing and movement throughout the property, and capacity for physical tasks such as lifting up to 50 pounds. Excellent communication skills, attention to detail, and the ability to thrive in a dynamic, fast-paced setting are essential qualities. Pyramid Global Hospitality is an equal opportunity employer that celebrates diversity and fosters an inclusive work culture. Compensation for the role varies according to candidate qualifications and local labor market considerations.