Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Free on-site airport terminal parking
free colleague meals during shifts
Free room nights
Discounted and Friends and Family room rates
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid vacation
paid sick days
Paid personal day
new child leave
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Discounts at Apple, AT&T, Verizon, Headspace, and more
Job Description
Hyatt is a globally recognized hospitality company that believes in the power of belonging, embodying a culture where everyone feels at home regardless of where they are in the world. With a commitment to transforming ordinary trips into memorable journeys, Hyatt turns encounters into rich experiences and simple jobs into meaningful careers. Founded on a philosophy that hospitality is not just a job but a passion for those who genuinely care, Hyatt offers its employees the opportunity to grow and succeed within a nurturing and dynamic environment. As a leader in the hospitality industry, Hyatt stands among the top hotel brands known for delivering exceptional guest services and innovative hospitality experiences worldwide.
Grand Hyatt DFW, situated inside the Dallas Fort Worth Airport Terminal D, offers unparalleled convenience for travelers, being just steps away from TSA checkpoints and providing seamless access to all surrounding terminals. This luxury hotel presents guests with elegantly appointed rooms and suites featuring stunning runway views, perfect for those traveling for business or leisure. The property boasts multiple acclaimed dining venues including the Grand Met Restaurant and Bar, where guests enjoy elevated culinary experiences and expertly crafted cocktails in a sophisticated ambiance. Furthermore, the hotel is equipped with refined meeting and event spaces, catering efficiently to the needs of conferences, social events, and corporate gatherings. The hotel’s dedication to excellence is reflected in numerous prestigious industry accolades it has received, such as the 2025 AAA Four Diamond Award, 2025 TripAdvisor Traveler’s Choice, and recognition as the top property in customer service among Grand Hyatt Hotels in the Americas.
The role of Outlets Director, Food & Beverage at Grand Hyatt DFW is a senior leadership position responsible for the direction and management of multiple food and beverage outlets within the hotel. This includes overseeing operations at Grand Met Restaurant, Grand Met Lounge, Private Dining, and Mini-Bar services. The director will play a pivotal role in delivering refined and contemporary guest experiences that align with Hyatt’s luxury standards. The position demands a hands-on leader who can drive operational excellence, cultivate high-performing teams, and ensure financial objectives are met across all outlets. By collaborating closely with culinary, events, and hotel management teams, the Outlets Director ensures an elevated level of service quality, operational efficiency, and guest satisfaction. Thriving in a vibrant, luxury environment, the successful candidate must be passionate about experiential dining and innovation.
Key accountabilities include leading day-to-day operations to meet Grand Hyatt brand standards, enhancing workflows and labor planning to optimize profitability, and complying with health and safety regulations. Leadership is also a critical component, requiring mentoring and coaching outlet managers and staff to foster a positive inclusive culture aligned with Hyatt’s values. Maintaining strong guest relationships to create memorable dining experiences and overseeing financial management aspects such as budgeting, payroll accountability, cost control, and revenue growth are integral to the role. Additionally, the director is expected to be a visible presence during peak service times and champion innovation by collaborating on menu evolution and beverage programming to stay ahead of luxury hospitality trends.
This opportunity is open exclusively to candidates within the local Dallas-Fort Worth market, reporting directly to the Director of Food & Beverage. Hyatt offers excellent benefits including free on-site airport terminal parking, free colleague meals, complimentary room nights, comprehensive medical and dental insurance, 401(k) with company match, paid vacation and family leave, tuition reimbursement, and employee stock purchase plans. Joining Hyatt means becoming part of a company recognized for its outstanding colleague experience and commitment to inclusivity and professional growth. Embark on a classic career journey by applying for this prestigious role, where you can contribute to elevating the guest experience at one of the top luxury hotels in the region.
Grand Hyatt DFW, situated inside the Dallas Fort Worth Airport Terminal D, offers unparalleled convenience for travelers, being just steps away from TSA checkpoints and providing seamless access to all surrounding terminals. This luxury hotel presents guests with elegantly appointed rooms and suites featuring stunning runway views, perfect for those traveling for business or leisure. The property boasts multiple acclaimed dining venues including the Grand Met Restaurant and Bar, where guests enjoy elevated culinary experiences and expertly crafted cocktails in a sophisticated ambiance. Furthermore, the hotel is equipped with refined meeting and event spaces, catering efficiently to the needs of conferences, social events, and corporate gatherings. The hotel’s dedication to excellence is reflected in numerous prestigious industry accolades it has received, such as the 2025 AAA Four Diamond Award, 2025 TripAdvisor Traveler’s Choice, and recognition as the top property in customer service among Grand Hyatt Hotels in the Americas.
The role of Outlets Director, Food & Beverage at Grand Hyatt DFW is a senior leadership position responsible for the direction and management of multiple food and beverage outlets within the hotel. This includes overseeing operations at Grand Met Restaurant, Grand Met Lounge, Private Dining, and Mini-Bar services. The director will play a pivotal role in delivering refined and contemporary guest experiences that align with Hyatt’s luxury standards. The position demands a hands-on leader who can drive operational excellence, cultivate high-performing teams, and ensure financial objectives are met across all outlets. By collaborating closely with culinary, events, and hotel management teams, the Outlets Director ensures an elevated level of service quality, operational efficiency, and guest satisfaction. Thriving in a vibrant, luxury environment, the successful candidate must be passionate about experiential dining and innovation.
Key accountabilities include leading day-to-day operations to meet Grand Hyatt brand standards, enhancing workflows and labor planning to optimize profitability, and complying with health and safety regulations. Leadership is also a critical component, requiring mentoring and coaching outlet managers and staff to foster a positive inclusive culture aligned with Hyatt’s values. Maintaining strong guest relationships to create memorable dining experiences and overseeing financial management aspects such as budgeting, payroll accountability, cost control, and revenue growth are integral to the role. Additionally, the director is expected to be a visible presence during peak service times and champion innovation by collaborating on menu evolution and beverage programming to stay ahead of luxury hospitality trends.
This opportunity is open exclusively to candidates within the local Dallas-Fort Worth market, reporting directly to the Director of Food & Beverage. Hyatt offers excellent benefits including free on-site airport terminal parking, free colleague meals, complimentary room nights, comprehensive medical and dental insurance, 401(k) with company match, paid vacation and family leave, tuition reimbursement, and employee stock purchase plans. Joining Hyatt means becoming part of a company recognized for its outstanding colleague experience and commitment to inclusivity and professional growth. Embark on a classic career journey by applying for this prestigious role, where you can contribute to elevating the guest experience at one of the top luxury hotels in the region.
Job Requirements
- 3-5 years of progressive food & beverage leadership experience with multi-outlet oversight
- Experience in a high-volume luxury hotel or resort environment
- Demonstrated success managing complex restaurant, lounge, bar, and in-room dining operations
- Strong financial acumen with expertise in labor management, forecasting, and profitability
- Strong leadership, communication, interpersonal, and organizational skills
- Ability to work flexible schedules including evenings, weekends, and holidays
- Proficiency with POS systems and Microsoft Office applications
Job Qualifications
- 3-5 years of progressive food & beverage leadership experience with multi-outlet oversight
- Experience in a high-volume luxury hotel or resort environment
- Demonstrated success managing complex restaurant, lounge, bar, and in-room dining operations
- Strong financial acumen with expertise in labor management, forecasting, and profitability
- Strong leadership, communication, interpersonal, and organizational skills
- Ability to work flexible schedules including evenings, weekends, and holidays
- Proficiency with POS systems and Microsoft Office applications
- Bachelor’s degree in hospitality management or equivalent experience
- Experience leading luxury or experiential dining concepts
- Fine dining experience strongly preferred
- ServSafe and alcohol awareness certifications preferred
- Dynamic communicator with executive presence and cross-functional influence
- Collaborative leadership style with the ability to build strong relationships across departments
Job Duties
- Lead the daily operations for Grand Met Restaurant, Grand Met Lounge, Private Dining, and Mini-Bar operations in alignment with Grand Hyatt brand standards
- Partner with culinary, events, and hotel leadership teams to achieve service, operational, and financial goals
- Drive exceptional guest experiences through elevated food quality, beverage presentation, cleanliness, and service consistency
- Improve workflows, labor planning, and operational efficiencies to maximize performance and profitability
- Ensure compliance with all health, safety, sanitation, and alcohol service regulations
- Monitor guest feedback and service recovery opportunities to continuously enhance the guest experience and drive engagement
- Lead, coach, and mentor outlet managers, assistant managers, supervisors, and hourly colleagues
- Foster a positive, inclusive, and high-performance culture aligned with Hyatt values
- Conduct ongoing coaching, performance feedback, and development conversations
- Lead daily operational meetings and communicate priorities effectively
- Serve as a visible and hands-on leader, especially during peak service periods
- Build strong guest relationships and create memorable dining experiences
- Anticipate guest needs and deliver thoughtful, personalized service
- Elevate luxury touchpoints and service rituals throughout all dining venues
- Handle guest concerns promptly and professionally with a focus on service recovery
- Lead budgeting, forecasting, payroll accountability, and P&L management
- Drive revenue growth while maintaining strong cost controls and labor strategies
- Monitor inventory, purchasing procedures, and waste reduction initiatives
- Use analytics and reporting to identify trends, refine pricing strategies, and optimize margins
- Ensure accurate cash handling and POS compliance
- Collaborate with culinary and marketing teams on menu evolution, promotions, and seasonal activations
- Stay ahead of dining, mixology, and luxury hospitality trends
- Support beverage innovation and experiential programming that enhances brand positioning
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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