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OUTLETS DIRECTOR - $70K TO $80K - BENEFITS AFTER 30 DAYS

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,000.00 - $80,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
401k
discounted room nights
Education Assistance
Discounted parking
gym access
Free Meals
Paid Time Off
Annual performance increases

Job Description

Hyatt Regency Minneapolis is a distinguished hotel brand within the global hospitality industry, known for its exemplary service and vibrant culture that celebrates individuality and empowers its employees to thrive. As part of the Hyatt family, the hotel is committed to delivering unique experiences to both its guests and team members, fostering an inclusive and supportive environment where success is recognized and dedication is rewarded. Hyatt Regency Minneapolis offers a dynamic work environment that balances professionalism with a culture of care, ensuring that guests enjoy stress-free, affordable stays while colleagues benefit from comprehensive support and career development opportunities. The hotel is strategically located to serve a diverse clientele, providing a range of food and beverage options and exceptional accommodation services.

The role available is Director of Outlets, a pivotal leadership position responsible for overseeing all food and beverage outlets within the property, including the Prairie Kitchen & Bar and the MPLS Market. This role reports directly to the Assistant Director of Operations and plays a crucial role in the operational success and financial performance of the food and beverage department. The Director of Outlets is charged with both short-term and long-term planning and management of outlet operations, ensuring a seamless guest experience across the front and back of house. This includes the development of innovative food and beverage concepts, budget management, and the implementation of effective sales and marketing strategies.

The Director also focuses on team leadership, including hiring, training, coaching, and performance management to cultivate a motivated and proficient workforce. The role demands close coordination with other hotel departments to optimize guest service delivery, uphold Hyatt's rigorous quality and service standards, and ensure compliance with health and safety regulations. By maintaining open communications with corporate offices and enforcing departmental best practices, the Director of Outlets directly contributes to Hyatt's reputation for quality and guest satisfaction.

This full-time position offers a competitive salary range of $70,000 to $80,000, commensurate with experience and expertise, alongside a benefits package designed to support employees from day one. Hyatt Regency Minneapolis promotes a collaborative and diverse workplace where cultural backgrounds and industry experience are valued. The employer provides extensive benefits including health insurance eligibility after 30 days, a 401K plan with company match, multiple opportunities for discounted or free stays at Hyatt properties, education assistance, discounted parking, access to an on-site gym, free meals, and an overall supportive atmosphere encouraging growth and sustained success within the hospitality sector. If you are a proactive leader with a passion for delivering exceptional food and beverage experiences in a dynamic hotel setting, this role offers a rewarding career path and the chance to be part of a globally recognized brand.

Job Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum of 4 years of progressive hotel food and beverage management experience preferably within a Hyatt environment
  • Strong leadership and people management skills
  • Excellent communication skills both verbal and written
  • Proficiency in Microsoft Word and Excel
  • Ability to develop budgets and manage financial performance
  • Experience with food and beverage sales and marketing programs
  • Capacity to maintain high service and quality standards
  • Ability to handle guest complaints professionally
  • Knowledge of Department of Health regulations and compliance standards
  • Availability to perform daily operational walk-throughs
  • Capability to coordinate effectively with multiple departments
  • Willingness to coach and counsel employees regularly

Job Qualifications

  • Demonstrated ability to effectively interact with people
  • 4 years or more of progressive hotel f&b management experience preferably with Hyatt
  • Service oriented style with professional presentations skills
  • Proven leadership skills
  • High energy
  • entrepreneurial spirit
  • motivational leader
  • proven track record in high volume concept
  • effective communicator
  • effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
  • Experience in implementing new food and beverage concepts

Job Duties

  • Responsible for short and long term planning and the management of the hotel outlet operations in the front and back of the house
  • Develop and recommend the budget, concepts and objectives and manage within those approved plans
  • Implement and maintain food and beverage sales/marketing programs
  • Direct and oversee development of employees
  • Hire, train, empower, coach and counsel, performance reviews
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
  • Coordinate outlet operations with other hotel departments to ensure efficient guest service
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
  • Implement procedures to increase guest and employee satisfaction
  • Exercise quality control for both food and beverage
  • Maintain Hyatt standards of service and ensure their implementation
  • Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
  • Maintain communications with Corporate Office
  • Coach and counsel employees to reflect Hyatt service standards and procedures

Job Criteria

Experience

Mid Level (3-7 years)


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