Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Professional Development
Job Description
The Tampa Yacht and Country Club is a prestigious private club dedicated to providing its members with an exceptional leisure and social experience. Known for its world-class amenities, including dining, golf, tennis, and waterfront activities, the club prides itself on delivering unparalleled service and maintaining the highest standards of hospitality. With a commitment to fostering a welcoming and exclusive environment, the club continually strives to exceed member expectations through attentive service and well-curated experiences.
The Outlet Manager role at the Tampa Yacht and Country Club is a challenging and rewarding leadership position responsible for managing the daily operations of the A la Carte and Pavilion dining outlets. This role requires a dynamic individual who can plan, organize, direct, and control both outlets while upholding the club’s service standards and policies. As an Outlet Manager, you will play a critical role in ensuring members and guests receive a consistently high-quality dining experience. This includes leading front-of-house teams, managing fiscal responsibilities, fostering a culture of hospitality, and coordinating seamlessly with culinary and other club departments.
This full-time position offers the opportunity to work within a well-established private club environment, where service excellence and member satisfaction are paramount. The Outlet Manager will be expected to demonstrate leadership skills by conducting pre-shift meetings, performance coaching, and maintaining a visible presence during busy hours and special events. Financial oversight, including labor scheduling, payroll accuracy, and cost control, is also an important aspect of the role. Additionally, the manager will need to ensure compliance with health, safety, and sanitation regulations, and uphold organizational standards for cleanliness and presentation.
Key to this role is the ability to build and maintain strong member relationships, manage guest feedback, and deliver effective service recovery. The Outlet Manager will act as the ambassador of the club’s hospitality values, fostering a professional and ethical work environment. Staff recruitment, training, and development are also significant responsibilities, with a focus on developing future leaders within the team. Collaboration with the Director of Hospitality and Service, culinary leaders, and other departments is essential to align outlet operations with the club’s strategic goals.
Overall, this role offers a unique opportunity to contribute to the legacy of one of Florida’s premier private clubs by leading exceptional dining experiences. The successful candidate will have a strong background in upscale or private club service, a passion for hospitality, and the skills to manage multiple outlets simultaneously while maintaining operational excellence and member satisfaction. A commitment to continuous improvement and professional development is encouraged, consistent with the principles of the Club Management Association of America (CMAA).
The Outlet Manager role at the Tampa Yacht and Country Club is a challenging and rewarding leadership position responsible for managing the daily operations of the A la Carte and Pavilion dining outlets. This role requires a dynamic individual who can plan, organize, direct, and control both outlets while upholding the club’s service standards and policies. As an Outlet Manager, you will play a critical role in ensuring members and guests receive a consistently high-quality dining experience. This includes leading front-of-house teams, managing fiscal responsibilities, fostering a culture of hospitality, and coordinating seamlessly with culinary and other club departments.
This full-time position offers the opportunity to work within a well-established private club environment, where service excellence and member satisfaction are paramount. The Outlet Manager will be expected to demonstrate leadership skills by conducting pre-shift meetings, performance coaching, and maintaining a visible presence during busy hours and special events. Financial oversight, including labor scheduling, payroll accuracy, and cost control, is also an important aspect of the role. Additionally, the manager will need to ensure compliance with health, safety, and sanitation regulations, and uphold organizational standards for cleanliness and presentation.
Key to this role is the ability to build and maintain strong member relationships, manage guest feedback, and deliver effective service recovery. The Outlet Manager will act as the ambassador of the club’s hospitality values, fostering a professional and ethical work environment. Staff recruitment, training, and development are also significant responsibilities, with a focus on developing future leaders within the team. Collaboration with the Director of Hospitality and Service, culinary leaders, and other departments is essential to align outlet operations with the club’s strategic goals.
Overall, this role offers a unique opportunity to contribute to the legacy of one of Florida’s premier private clubs by leading exceptional dining experiences. The successful candidate will have a strong background in upscale or private club service, a passion for hospitality, and the skills to manage multiple outlets simultaneously while maintaining operational excellence and member satisfaction. A commitment to continuous improvement and professional development is encouraged, consistent with the principles of the Club Management Association of America (CMAA).
Job Requirements
- Minimum of 3-5 years of progressive supervisory or management experience in private clubs, resorts, or upscale dining environments
- Strong knowledge of private club service standards and hospitality best practices
- Demonstrated leadership, communication, and interpersonal skills
- Experience with POS systems and basic financial reporting
- Ability to work flexible hours including nights, weekends, and holidays
- Commitment to professional development and continuous improvement consistent with CMAA principles
- Physical ability to perform essential duties including standing, walking, bending, reaching, pushing, pulling, carrying, and lifting objects up to 50 lbs
- Ability to work in indoor and outdoor environments with exposure to varying weather conditions and elevated temperature and noise levels
Job Qualifications
- Minimum of 3-5 years of progressive supervisory or management experience in private clubs, resorts, or upscale dining environments
- Strong knowledge of private club service standards and hospitality best practices
- Demonstrated leadership, communication, and interpersonal skills
- Experience with POS systems and basic financial reporting (knowledge of Club Essential system is a plus)
- Ability to work flexible hours including nights, weekends, and holidays
- Commitment to professional development and continuous improvement consistent with CMAA principles
Job Duties
- Lead, supervise, and develop front-of-house service teams across A la Carte and Pavilion dining outlets
- Promote a culture of hospitality, professionalism, accountability, and ethical conduct
- Uphold and enforce club service standards, grooming policies, and operating procedures
- Conduct pre-shift meetings, ongoing coaching, and performance feedback
- Act as a visible leader during peak service periods and special events
- Plan, organize, and direct daily dining operations for assigned outlets
- Ensure appropriate staffing levels, outlet readiness, and service flow
- Coordinate with culinary leadership regarding menus, specials, service timing, and quality expectations
- Monitor service execution, guest satisfaction, and operational efficiency
- Ensure accurate POS operation, appropriate member billing, and closing procedures
- Develop positive relationships with members and proactively manage preferences
- Respond to member feedback, complaints, and service recovery situations promptly and professionally
- Enhance member engagement and satisfaction through consistent service delivery
- Maintain a service-focused presence and regular table touches
- Assist in recruitment, onboarding, training, and retention of service staff
- Train staff on service standards, product knowledge, and club policies
- Support performance management, corrective action, and recognition programs
- Identify and mentor emerging leaders within the service team
- Assist with labor planning, scheduling efficiency, and payroll accuracy
- Monitor labor productivity and service costs relative to budgetary guidelines
- Support inventory control, supplies management, and loss prevention
- Complete required reports and administrative documentation accurately and on time
- Ensure compliance with health, safety, sanitation, and alcohol service regulations
- Maintain cleanliness, organization, and presentation standards across assigned outlets
- Identify and correct operational deficiencies in a timely manner
- Promote safe work practices and a secure environment for members and staff
- Work closely with the Director of Hospitality and Service to align outlet performance with departmental goals
- Collaborate with culinary leadership to support menu execution and service consistency
- Coordinate with other departments to support club events and overall operations
- Maintain a professional, service-oriented approach in all interactions
- Attend meetings, training sessions, and professional development opportunities as required
- Perform additional duties as assigned to support the Food and Beverage operation and Club objectives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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